Manager - Full-time

Manager

Job Description
To oversee all day-to-day operations. Operations not limited to but including the duties and responsibilities listed below.

Essential Duties and Responsibilities

• Maintaining gym floor appearance by doing periodic walk-throughs during shift
• Make sure the equipment is safe and operational.
• Staying on top of the cleanliness of the facility.
• Be a concierge to all members. Meet and greet, and always be accessible.
• Alleviating confrontation and calming situations.
• Customer Service Duties
  • Follow up on member incident reports
  • Follow up with member cancellations and try to retain their membership
  • Call members in pending and finalize paperwork
  • Liaison to ABC Financial to update software and billing issues. i.e. cancels, freezes, billing problems
  • Handle all day-to-day member issues
  • Oversee all staff for quality assurance
  • Resolve any facility issues i.e. broken equipment, leaks, etc.
• Human Resource Duties
  • Hiring process and interviews
  • Setting up meetings for eligible employees for health insurance and benefits
  • Having new employees fill out proper paperwork i.e. Retro Fitness handbook, W4
• Check inventory and Order Supplies
  • Cooler drinks
  • Necessary equipment/ supplies
• Opening and closing the facility on-time
• Managing front desk, trainers, floor tech and assistant managers
• To ensure a productive staff by making sure the employees are adequately supplied and happy.
• Making sure the facility is staffed with the appropriate amount of employees.
• Scheduling meetings and send updates to employees through emails and memos.
• Being a liaison between employees and upper management.
• Coordinating and running events and promotions
• Writing press releases to media
• Prospecting new outlets and maintaining a relationship with current businesses
• Developing and implementing promotional ideas
• Creating new suggestions and ideas to better enhance the Retro Fitness facility.
• Assisting in setting up Pre-sale offices and selling memberships
• Creating reports i.e. cancels, membership status, etc.
• Training new staff members at various clubs.
• Make sure all employees are achieving optimal potential through training, techniques and motivation.
• Liaison to Visual Fitness Planner software setup, maintenance
• Assisting owners with special projects
• Addressing all billing issues, questions and concerns.
• Reviewing all contracts before sending to ABC Financial and monitoring timely input into Datatrak and all other paperwork.
• Meeting sales quota expected each quota.
• Taking inventory on all supplies on a weekly and biweekly basis. When stocks are low, it is the responsibility of the appointed manager to reorder the specific supplies. Inventory must be taken on the following:
  • Retro Blends: weekly
  • Cooler Drinks: weekly
  • Office Supplies: biweekly, as needed
  • Janitorial Supplies: biweekly

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