Terminal Agent

Terminal Agent performs intermodal operations for REMPREX-supported rail terminals, including customer service for truck drivers, Gate inspections, inventory inspections, and other operations. The Terminal Agent role requires an individual with excellent customer service skills to communicate with and support truck drivers that require assistance. Depending on the type of operations performed, the individual periodically needs to perform work outdoors.The AGS Technician reports to the Terminal Services Manager (TSM) at each site. AGS Supervisors oversee the daily activity of AGS Technicians.ResponsibilitiesThe AGS Technician is responsible for conducting damage inspections on trucks, verifying unit and driver credentials, and communicating with drivers in person or through software called the SYNAPSE™ AGS Clerk Console. The role requires an individual to work at an intermodal terminal to support rail operations.The scope of the role includes, but is not limited to, the following procedures and tasks:

• Automated Gate processing, which involves data entry on a computer for each unit that enters or exits an intermodal terminal
• Manual Gate processing, which involves processing transactions outside on a handheld device for each unit that enters or exits an intermodal terminal
• Yard checks to confirm the existence and locations of units and chassis, which involves driving in the intermodal terminal
• Information verification on a unit that enter or exit an intermodal terminal
• Vehicle damage inspections
• Driver identity verification
• Driver registration
• Operations reporting, including generating and distributing reports
• Inventory management to ensuring the availability of working equipment
• Accurate and efficient transaction processing to maintain safety and compliance in the intermodal terminal

RequirementsThe AGS Technician role requires the following qualifications:

• High School Diploma or General Educational Development (GED) certification
• College experience or one year of relevant work experience, preferred
• Working knowledge of the intermodal industry, preferred
• Ability to work in an outdoor environment subject to traffic, dust, weather, and other elements
• Valid driver’s license and a clean driving record
• Proven ability to maintain confidential information
• Excellent customer service skills, as well as pleasant and professional interpersonal skills
• Ability to accurately perform arithmetic computations to perform job duties sufficiently
• Detail-oriented work ethic, exhibiting the highest level of professional accuracy
• Ability to work collaboratively in a team environment
• Ability to meet deadlines and performance goals
• Working knowledge of Microsoft® Office Suite, including specific knowledge of Word® and Excel®
• Working knowledge of office machines, including, but not limited to, computers, fax machines, printers, and multi-line telephones
• REMPREX and Client Safety Rules and Regulations