Night Auditor

Join the most recognized hotel brand in virtually every region of the world.

Look for hospitality jobs that match your skills and experience, and prepare for a rewarding career with us.Home2 Suites is searching for talented and energetic individuals to join its dynamic organization. We offer people with talent, passion and integrity a world of opportunity. Our people are our greatest strength. Together, we work to provide products and services that are valued by our customers and by other parties with whom we do business.

Night Auditor

Position Summary

Responsible for reconciling hotel paperwork, posting to guest accounts, closing the day, greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information and settling guest accounts for the Hotel.

Principal Activities & Responsibilities

• Audit hotel paperwork to ensure the day has balanced.
• Posts room charges and taxes to guest accounts.
• Verifies all account postings and balances.
• Verifies all hotel paperwork is correct and balanced. 
• Runs preliminary reports.
• Processes no shows and close of day.
• Stocks the front desk with daily supplies.
• Register arriving guests while implementing TRC service standards.
• Settle guest accounts with the ability to make good business decisions regarding discounts.
• Must be knowledgeable in making reservations.
• Greet guests and provide door service and bell/valet service when needed.
• Ability to operate multi-line phone.
• Provide guests with information on local attractions.
• Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service.
• Remains current on room rates, room availability and emergency procedures.
• Remains current on groups and property events.
• Direct workflow of Guest Service Attendants regarding guest luggage and amenity needs.
• Ensures management is aware of guest special requests or needs.
• Maintain appearance standards as outlined in departmental and TRC policies.
• Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
• Provide courteous service to our guests and be cordial to all Team Members.
• Communicate effectively both orally and in writing.
• Maintain a good attendance record.
• Other duties as directed by management.

Position Requirements

• Must be at least 18 years of age.
• High school graduate or equivalent.
• Accounting, front desk, reservations, PBX, bell staff and valet training or similar experience required.
• Computer experience essential, including all windows applications. Prefer individual that is proficient in Micros Property Management software.
• Good organization and administration skills required.
• Fluency within data base programs preferred.
• Ability to work without supervision, to organize and track multiple projects with large amounts of detail necessary.
• Ability to meet deadlines, and work well in pressure situations.
• Must possess reasonable ability to communicate in English.
• Able to project a professional manner at all times.
• Able to stay calm in difficult situations.
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
• Must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Must be able to stand and/or sit for long periods of time.
• Must be able to maintain focus in a high volume, fast-paced environment.
• Must be able to multi-task.