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in Ashburn, VA

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Hours Full-time
Location Ashburn, VA
Ashburn, Virginia

About this job

Overview

Virginia Tire & Auto is looking for a full-time BDC / Customer Service Representative to join our sales team at our customer service call center in the One Loudoun location. At Virginia Tire & Auto we work hard to develop our people. Whether it is one of our classroom style training sessions or our leadership development program for aspiring managers, we can help you build your career.

Job Description

As a Customer Service Representative at Virginia Tire & Auto, you  will be an integral part in providing our customers with the very best service and support. Our team of highly trained professionals are the driving force behind our success. Are you interested in growing in the automotive industry? We provide continued industry education to all our employees and ensure they have the knowledge and skills to succeed.

Overall duties include, but are not limited to:

  • Schedule auto repair appointments over the phone for customers and liaison as needed to make it easy for customers to have their vehicle serviced with Virginia Tire & Auto.

  • Become knowledgeable on the world-class tire brands sold by Virginia Tire & Auto.

  • Help customers over the phone and online choose the best and safest tires for their vehicle.

  • Answer 50-80 incoming calls per day and perform online chats in a timely, professional and friendly manner.


Requirements

 

Experience & Qualifications

  • High school diploma or its equivalency
  • Auto repair and customer service skills are preferred
  • Knowledge of the automotive industry is preferred
  • A professional personal appearance
  • Oral and written communication skills
  • Ability to read and comprehend instructions and information
  • Preferred 1 year of experience in a Call Center or an Automotive environment

Why Join Virginia Tire & Auto?

  • Affordable Health Insurance (starting at a decreased rate of $90 per month)
  • Industry Best Paid Vacation and Holidays (recently revamped to offer Paid Vacation from Day 1)
  • Life & Disability Insurance
  • 401(k)
  • Gym Membership Reimbursement (up to $40 per month)
  • Paid Certifications and Trainings for Career Development
  • Competitive pay
  • Opportunities for advancement, including training programs and a formal apprenticeship program where you get paid to learn and grow within the company
  • High Volume Shops
  • Clean professional work environment with access to industry best tools and technologies