Customer Service Rep - Full-time

Shift 11am-8pm Mon-Thurs, Friday 8:30am-5:00pm

Spanish skills a Plus

Primary Responsibilities:

The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.

Customer Service Representative - General Description:

• Researching of caller transactions.
• Processing caller requests
• .Helping callers understand account information.
• Providing issue resolution.
• Evaluating if further counseling or educational instruction is needed,Responding to inbound caller inquiries.
• Enhance current service features and program benefits.
• Send educational material that are responsive to our callers' needs.
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds.
• Resolve creditor & or caller inquiries by making outbound calls.
• Any other tasks as assigned by the Supervisor
• Handle Customer Service issues for clients

Customer Service Representative - Minimum Requirements:

• High School diploma
• Strong people skills and be able to communicate effectively both orally and in written form
• Knowledge and use of PC Systems and MS Office applications is a must
• Ability to work independently
• Self-motivated, willingness to constantly improveAttention to detail and be able to multi-task and prioritize work on a daily basisMust be able to work
• Monday - Thursday 11:30 am to 8:00 pm and Friday 8:30 am to 5:00 pm

This position is full time and operates in a state of the art call center.

Customer Service Representative Benefits Include:

• Medical/Dental/Vision
• Paid TIme Off
• 401k - with 50% match
• Life & DisabilityPaid Holidays

Job Type:

Full-time English / Spanish Speaking Client Service Representative

Job Location:

Fort Lauderdale, FL

Required education:High school or equivalent

Bi-Lingual Speakers a PlusImmediate Positions Available.