Digital Analyst

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Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?



JOB SUMMARY



The Digital Analyst will be responsible for supporting creation, maintenance and execution of all critical MDS systems that support MDS associates, client workflows and program information. This role reports to the Sr. Manager, Business Processes and works closely with Client Services and Operations stakeholders to understand system and process improvement areas, educate them on the range and benefits of Marriott Digital Services systems and ensure implementation goals are met. Additionally, this role collaborates with the Business Support team on MDS processes related to MDS enrollments, audits, billing and system and process implementations in this area.

Digital Service’s by Marriott is an in-house digital services team. This centralized in-house team provides individual hotels with digital services, and functions as an agency-like model within the Global eCommerce and Digital Services organization.


CANDIDATE PROFILE


Education and Experience

• BS/BA degree in marketing, advertising, communications, journalism, public relations or related field.
• 1-2 years of relevant work experience (eCommerce, digital marketing, content marketing, SEO, social media, communications, etc.)
• Experience managing project/systems implementation activities
• Agency internship or work experience preferred; tactical execution responsibilities a plus.

CORE WORK ACTIVITIES

Managing Work, Projects, and Policies

• Coordinates and implements MDS internal systems work and projects, as assigned, that support overarching Marriott Digital strategies and goals.
• Focuses execution activities on changing areas of importance, need and priority, as directed by the Sr Manager, Business Processes
• Easily adapts to the ever-changing digital landscape to implement new processes and execute on new tactics.
• Effectively prioritizes work load to accomplish a variety of tasks for multiple Digital Strategists and Account Managers for concurrent programs.
• Manages the flow of questions and directs inquiries to the appropriate party – vendor, agency, Account Manager, Digital Strategist, etc.
• Supports all systems implementation and maintenance activities (new and existing) that serve both internal and external stakeholders covering 2,500+ Digital Services programs, including but not limited to: Advantage, Claresco, ZenDesk, RoadMuck, etc.

Supporting Operations

• Works with the team to execute sustainable work processes that supports the overall Operations and Client Services team.
• Employs the project request system and other resources in place to track tactical work for MDS programs.
• Establishes and maintains documentation to track progress and completion for applicable digital tactics.
• Understands teams needs in regards to formalizing and automating processes and assists in the collection and presentation of needs
• Work towards streamlining and setting responsibilities for all MDS enrollment processes, especially as relates to systems and automations
• Improve current enrollment process through better automation and processes, taking into consideration the various MDS programs and stakeholders
• Management enrollment and renewal audits, working closely with billing leads to ensure all sign-ups, add-ons, and other costs are being collected and billed correctly, especially as related to BMD/Americas programs.
• Coordinate with BMD/Americas on necessary connection between BMD eFAST registration and MDS Portal systems. Use expertise to help lead BMD system development in this area.

Additional Responsibilities

• Attends and participates in all relevant meetings.
• Maintains positive working relations with internal partner teams, agencies, vendors, Client Services and Operations teams.
• Manages time effectively and conducts activities in an organized manner.
• Performs other reasonable duties as assigned by manager.

MANAGEMENT COMPETENCIES

Leadership

• Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.

• Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

• Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

• Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

• Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

• Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Learning and Applying Professional Expertise

• Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.

• Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

• Digital marketing experience preferred
• Ability to multitask in a fast paced environment
• Editorial experience a plus
• Strong writing and creativity skills
• Detail-oriented, takes initiative
• Able to effectively work independently, or at times as part of a team
• Strong working knowledge of Microsoft Office, specifically Word, Excel and PowerPoint

• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).

• Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.

• Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.

• Reading Comprehension – Understands written sentences and paragraphs in work related documents.

• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.