Store Manager

Wings Etc. is a family-friendly Restaurant & Pub, with a diverse menu featuring our Award-Winning Jumbo Buffalo Wings, Wood-Smoked Babyback Ribs, Cold Beer, great atmosphere, and that good-old-fashioned "vibe" that makes you want to come in and just hang out. If you enjoy working in a fun, high-energy environment with a growing company where the game is always on we invite you to bring your enthusiasm and passion.

Store Manager

Position Summary

General Position Description: Manage store operations and are responsible for financial results. Develop, coach and train employees as they work side-by-side. Responsible for the quality of customer service and products inside the parlor.

Responsibilities:

• Maximizes bottom line by increasing sales and computing costs, this includes but is not restricted to:
  • Daily, deposits, cash & sales
  • Weekly inventory and ordering, buying
  • Monthly inventory & Monthly food cost calculations
  • Assisting in marketing activities
  • Trains, develops, retains, and motivates employees, this includes:
• Interviewing
  • Follow up of all training done in shop, which includes; completing training checklist, planning follow-up training and following up to insure all training is completed.
  • Provide coaching and direction to the team to take action and achieve operational goals. Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
  • Manage with integrity, honesty and knowledge that promote the culture, values and mission of the parlor.
• Customer Service:
  • Displays a customer first attitude by training and holding employees accountable for delivering excellent customer service.
  • Demonstrates a calm demeanor during periods of high volume of unusual events and manages smooth transitions thereafter to keep parlor operations to standard and set a positive example for the team.
  • Conducts monthly ESP on shop to track performance
  • Manages cleaning checklist to insure all duties are being performed.
  • Follows up to make sure daily shift and maintenance checklists are completed
  • Ability to project labor and compose schedule as needed

Requirements:

• High school diploma
• Two or more years’ experience in an quick service environment.
• Ability to manage parlor operations independently
• Ability to manage effectively in a fast paced environment
• Basic computer skills, including working knowledge of Microsoft Excel
• Excellent interpersonal skills
• Team building skills
• Ability to communicate clearly and concisely, both orally and in writing
• Strong leadership skills, with the ability to coach and mentor others
• Ability to handle confidential and sensitive information
• Proven track record of reliability
• Organized and detailed oriented
• Must be able to lift 50 pounds

Competencies/Skills/Knowledge:

• Basic Microsoft Office knowledge.
• Customer service experience, with emphasis on interpersonal interactions.