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in Bowling Green, FL
In Room Dining Coordinator - Full-time
Hours | Full-time |
---|---|
Location | 1000 Streamsong Drive Bowling Green, Florida |
About this job
Streamsong Resort
Purpose and Scope:
Receive, record, and expedite all Room Service orders while ensuring quality service, guest satisfaction and the achievement/maintenance of IHR standards and profit maximization.
Essential Functions:
- Take all room service orders communicating with guest’s daily specials, estimated time of arrival, cash in advance/room charge policy, in accordance with policies and procedures to ensure top quality customer service.
- Expedite orders to kitchen staff and assign room service orders for delivery to staff.
- Process guest checks and perform all cash handling responsibilities in accordance with IHC policies and procedures.
- Complete all shift side work as outlined in the hotel's operating policies and procedures.
- Respond to customer needs, issues, comments and problems to ensure a quality experience and enhance future sales.Report all communications to immediate shift supervisor.
Non-Essential Functions:
- Perform special projects and other responsibilities as assigned.
- Participate in task forces and/or committees as required.
Knowledge and Skills:
Education: Ability to read, write and communicate in English.
Experience: One year of employment in a related field with this company or other organization(s) preferred but not required.
Skills and Abilities: Communication and hospitality skills. Ability to speak in language understood but guests and coworkers. Ability to operate computer terminal, cash register and multi-line telephone system.
Flexible availability to include nights, weekends, and holidays.
Requirements
Interstate Hotels & Resorts is an EEO/AA/Disabled/Veterans Employer. and to navigate to the “EEO is the Law” poster and supplement.