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Front Desk/ Night Audit - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Miami, FL Miami, Florida |
About this job
-Answer the telephone and greet prospective guests in a friendly manner using clear, verbal communication.
-Listen to callers to understand inquiries and requests. Promptly provide accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
-Promote marketing programs, Assign reservations based on guest preferences and availability.
-Read, retrieve, communicate and verify information including confirmation number to the caller. Input and retrieve data using a computer reservation system and utilizing codes for efficiency.
-Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
-Memorize and communicate applicable deposit and guarantee policies as requested.
-Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when the hotel is sold out.