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Hours Full-time, Part-time
Location Naples, FL
Naples, Florida

About this job

Job Overview:
Check-in / check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors. Responsible for the auditing of all charges and postings, and correcting work as required. The Night Auditor reconciles daily activity and closes all accounts in preparation for the new day.

  • Additional security tasks will be included.
Duties & Qualifications:
  • Maintain positive guest relations at all times
  • Resolve guest complaints, ensuring guest satisfaction
  • Monitor & maintain cleanliness
  • Maintain complete knowledge at all times of hotel services, hours of operation, room types, numbers, layout, room rates, special packages/promotions, daily house count, arrivals/departures, and scheduled group activities
  • Obtain assigned bank and ensure accuracy of money
  • Meet with departing Front Desk Agent to review business status and follow up
  • All functions of computer system
  • Able to work overnight and stay alert the entire shift
  • Customer service experience

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