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Technical Specialist - Full-time / Part-time
| Hours | Full-time, Part-time |
|---|---|
| Location | Chesapeake, Virginia 23523 Chesapeake, Virginia |
About this job
Responsible for responding to requests for information and technical advice from VPA dealers, OEMs, Customers, and internal VPA personnel regarding application, troubleshooting and repair of diesel engines and transmissions via telephone, fax or electronic communication. Analyze information provided by VPA dealers and create appropriate warranty authorizations and related documentation. Respond to customer inquiries and assist in solving customer issues.
* Respond to requests for information from Dealers, OEMs, Customers, and internal VPA personnel. Seek and obtain training and information on new Volvo Penta products
* Advise and assist dealers and VPA personnel as to correct VPA Warranty policy and procedures. Assist the Warranty department with the warranty claims requiring pre-authorization
* Maintain a complete record of dealer and OEM interaction in the ARGUS database
* Maintain currency on the complete Volvo Penta product line and all applicable electronic diagnostic tools
* Assist new hires within the Technical Services department
* Promote the use of Volvo Penta Partner Network
* Assist Customer Relations representatives with consumer inquiries
Ideal candidate has great hands-on experience & is now looking to transition into an office setting.
About Aerotek:
Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .
Aerotek is acting as an Employment Agency in relation to this vacancy.
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