Customer Service Rep 1

Customer Service Reps are responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services for Wells Fargo Home Mortgage.

Duties include:

Looking up information and transactions on-line
Resolving routine problems and inquiries and referring difficult problems to more senior representatives
May cross-sell or refer products such as on-line statements or reoccurring payments
Duties may also include: cross-sell or refer products, account maintenance, report generation, and project work.
Participate in and support overall customer service goals
Efficiently handle variety of customer inquiries regarding their home mortgage
Become a subject matter expert of mortgage banking processes, procedures and internal and external resources
Prioritize quality and efficiency in resolving customer issues
Minimize call escalations by gaining our customer's trust and confidence
Increase customer loyalty by offering value added products and services
Generate leads for other members of the sales team to close


Our best CSR's constantly go the extra mile to wow customers, make them feel that their concerns are important and also engage customers to learn about their financial needs through patience, attention to detail, and the ability to follow procedures. This is a fast paced call center in which you will be taking calls during your entire schedule. We are looking for people who learn quickly, can multi task, have the ability to disseminate technical information and communicate it to homeowners, and possess the drive to sell company products on a majority of calls.

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.