Valet Attendant - Guest Services - Full-time / Part-time

Located near the heart of downtown Austin and walking distance to the University of Texas campus, Hotel Ella is a stylish boutique hotel housed in the historic Goodall Wooten House. Constructed in 1900, the Greek revival-style mansion underwent an extensive renovation in 2013 and now features 47 guest rooms, a cabana-lined pool, a wrap-around veranda, and Goodall s Kitchen, a local American bistro with casual indoor & outdoor dining.Hotel Ella is part of the hospitality management company, New Waterloo, which includes Sway, La Condesa, South Congress Hotel, Central Standard, Otoko, and Ma ana. New Waterloo offers its employees competitive pay, paid time off and health, dental and vision benefits, as well as discounts at other New Waterloo properties.Responsibilities-Greet guests immediately with a friendly and sincere welcome.-Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.-Move from door post to and from other areas throughout the hotel in response to guest needs.-Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.-Greet guests immediately with a friendly and sincere welcome.-Open car doors for arriving and departing hotel customers.-Initiate requests to taxi cab companies upon guest request.-Clearly communicate guest parking procedures and applicable costs to arriving guests.-Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room.-Navigate bell cart through public areas, guest room corridors and to elevators.-Requires physical stamina to stand, lift, carry and walk continuously for duration of shift.-Read and match luggage tags, write claim tickets and detach portion to give to guest.-Organize and store luggage as necessary in a designated area. Use locked area when needed.-Escort guests to accommodations; visually inspect room and telephone any deficiencies or guest requests such as towels to housekeeping immediately. Point out room features and directory for reference.-Occasionally rotating into Driver for the House Car; driving guest to local downtown area shops and attractions.-Other duties as assigned by the supervisor such as assisting as Door Person, Bell Attendant, or Driver when necessary.
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