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Hours Full-time, Part-time
Location Fort Worth, TX
Fort Worth, Texas

About this job

Job Responsibilities:

Member Experience

  • Connects
    with new and existing members and their children to get them engaged in our
    revenue programs
  • Exhibits
    outstanding customer service by developing positive relationships with members
  • Articulates
    extensive knowledge of Life Time programs, products, services, policies, and
    procedures
  • Ensures
    team members initiate, develop and maintain personalized relationships with
    members and their children
  • Quickly
    and efficiently responds to member questions, comments, and concerns
  • Assists
    Kids Manager with all Big Four Club events
  • Actively
    hosts birthday parties, PNO, supervises and promotes summer camp and other Kids
    revenue programs
  • Sales
    &Promotion

  • Markets,
    promotes and sells all Kids programs throughout the club and in the community
    to increase participation
  • Plans
    and organizes special events throughout the year to promote value to the
    members for club participation and increase attendance in fee based programs
  • Promotes
    all Life Time programs, products, and services
  • Ensures
    team members continually increase their knowledge of Life Time products,
    services, policies and procedures
  • Financial
    &Budgetary

  • Monitors Kids revenue, registrations and
    attendance of programs
  • Oversees paid program budgets&expense
    management and participates in the annual planning process
  • Partners with the Kids Manager to monitor the
    profit and loss statements and makes necessary adjustments within the
    department
  • Completes payroll and ensures labor costs are
    within the budgetary guidelines for Kids Activities TMs
  • Maintains inventory and order supplies for Kids
    programs
  • Managerial&Supervisory
  • Assists Kids Manager to observe and evaluate
    various program including:
    • Birthday Parties
    • Summer Camps
    • Rock Climbing programs and Open Climbing
    • Parent s Night Outs
    • Martial Arts and Youth Fitness
    • Kids Events
  • Trains team members through shadowing
    instructors, orientation, direction, and feedback as assigned
  • Responsibilities
    of All Positions

    • Supports and articulates the Life Time Mission
      statement
    • Adheres to company policies and procedures
    • Ensures cleanliness of the club using all 5
      senses:
      • Sight to ensure club is neat and orderly
      • Sound to ensure music/sound levels are
        appropriate
      • Touch to ensure floors, countertops, etc are
        clean and dry
      • Taste to ensure the food&beverages in
        the caf are up-to-standards
      • Smell to ensure the club is fresh and order
        free

    Customer
    Service
    :

    • Demonstrates positive attitude and actions
      through a display of courtesy, service, cooperation, hospitality,
      sensitivity, and professionalism to internal and external customers
    Safety:

    Safety
    responsibilities include:

    • Complies with all company safety rules
    • Uses all required safety devices and personal
      protection equipment
    • Reports accidents and injuries to supervisor as
      soon as possible
    • Participates in safety training and safety
      inspections
    • Suggests methods of preventing hazards to
      safety committee

    Qualifications

    Education:
    • High
      School diploma or GED
    • Two-year
      college degree (preferred)
    Experience:
    • Two-years customer service experience
    • Two-years management or supervisory experience
    • Two-years managing financials of a department in a
      profit&loss environment
    • One-year experience teaching or working in a
      children s program (preferred)
    • One-year experience in day care setting as a lead
      teacher or two consecutive summers of camp experience with increased
      responsibility (preferred)
    Licenses / Certifications / Registrations:
    • CPR
    • First Aid
    • Early Childhood Education Certificate preferred
    • Successfully complete and pass Kids Manager
      Certification
    Other Requirements

    Must complete all state
    or federal requirements prior to first day of directly working with children or
    within other specified timeframe.
    Requirements vary by state.

    These
    requirements may include but are not limited to:

    • Tuberculosis test
    • All required vaccinations (or signed exemption)
    • Fingerprints taken by a local police department
      for a background check
    • Background checks required by state specific
      child care licensing laws that are in addition to Life Time background check
    • Continuing education courses for continued
      employment in working with children
    • Infant and Children First Aid and CPR
      Certifications

    All
    requirements must be completed at the cost of the applicant, unless prohibited
    by law.

    Knowledge,
    Skills, Abilities and Other Characteristics

    • Excellent
      customer service skills, energetic, enthusiastic, and motivational
    • Excellent
      interpersonal skills
    • Ability
      to build relationship with members
    • Ability
      to resolve concerns in a professional, tactful manner
    • Ability
      to acknowledge difficult situations and respond accordingly
    • Comfortable
      working with people of all ages
    • Ability
      to tolerate loud noises
    • Firmly
      but tactfully enforce Life Time policies and procedures
    • Ability
      to train, lead staff, and effectively build teams
    • Ability
      to multi-task and learn quickly
    • Excellent
      time management and organizational skills
    • Ability
      to operate a personal computer including Microsoft Excel and Word

    Language Ability
    Intermediate:
    Ability to read and interpret documents such as safety rules, operating
    and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before groups of
    customers, clients, and other employees of the organization in English.

    Math Ability
    Basic:
    Ability to perform basic calculations such as addition, subtraction,
    multiplication, and division.

    Reasoning Ability -
    Basic:
    Ability to apply common sense understanding to carry out instructions
    furnished in written, oral, or diagram form.
    Ability to research and solve simple problems usually in standardized
    situations.

    Technical Skills:To perform this job successfully, an individual
    must have basic personal computer knowledge and the ability to properly use the
    time clock.

    Physical Demands:The physical demands described here are
    representative of those that must be met by an employee to successfully perform
    the essential functions of this job.
    Reasonable accommodations may be made to enable individuals with
    disabilities to perform the essential functions.

    While performing the duties of
    this job, the employee is frequently required to move about the club without
    assistance. The
    employee must frequently lift and/or move up to 10 pounds and occasionally lift
    and / or move up to 50 pounds.

    Work Environment:

    The work environment characteristics described here
    are representative of those an employee encounters while performing the
    essential functions of this job. The
    work is performed in an athletic club environment. The noise level is usually moderate.