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Collections Specialist 16-0035 - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Dallas, TX Dallas, Texas |
About this job
Individuals in these positions will :
Negotiate with as many customers as possible to resolve delinquency problems.
Use a computerized system for tracking, information gathering, and/or trouble shooting.
Work in a goal-oriented environment to meet production indicators.
Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies.
Identify and address early and late stage collections servicing requirements, volumes, timelines, etc.. for a portfolio or group of credit card portfolios.
Assess, evaluate and make recommendations relative to capacity plans and reporting capabilities in order to implement measures to attain portfolio goals.
Collaborate with other Risk Operations departments to develop and oversee processes to achieve portfolio loss and expense objectives.
Work Schedule two late nights per week of 11-8, days are 7-4, with one Friday per month of 11-8, one Saturday per month of 7-4, and one Sunday per month of 1-5 and extended hours at month end.
We are seeking individuals with excellent communication and customer relationship skills, ability to work in a fast paced, high volume call center environment and a willingness to work flexible hours. Sales experience preferred. Bi-lingual / bi-cultural skills preferred (English and Spanish)
Associated topics: auction, biller, commission, consumer, due, financial, mitigation, overdue, pay, treasurer
Negotiate with as many customers as possible to resolve delinquency problems.
Use a computerized system for tracking, information gathering, and/or trouble shooting.
Work in a goal-oriented environment to meet production indicators.
Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies.
Identify and address early and late stage collections servicing requirements, volumes, timelines, etc.. for a portfolio or group of credit card portfolios.
Assess, evaluate and make recommendations relative to capacity plans and reporting capabilities in order to implement measures to attain portfolio goals.
Collaborate with other Risk Operations departments to develop and oversee processes to achieve portfolio loss and expense objectives.
Work Schedule two late nights per week of 11-8, days are 7-4, with one Friday per month of 11-8, one Saturday per month of 7-4, and one Sunday per month of 1-5 and extended hours at month end.
We are seeking individuals with excellent communication and customer relationship skills, ability to work in a fast paced, high volume call center environment and a willingness to work flexible hours. Sales experience preferred. Bi-lingual / bi-cultural skills preferred (English and Spanish)
Associated topics: auction, biller, commission, consumer, due, financial, mitigation, overdue, pay, treasurer