Cellphone Repair Technician - Full-time / Part-time

Our team of Cellphone Repair Technicians keep our customers connected by repairing their mobile devices. You ll work inside a retail store and be the face of Asurion s in-store operations team delivering our award-winning personalized customer resolution experience.

What will you do?

• Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
• Engage with and reassure customers to deliver outstanding customer service.
• Meet or exceed key performance objectives including service and repair metrics.
• Perform various inventory tasks such as counting and monitoring inventory levels.
• Demonstrate Asurion s Core Values in all interactions.

What we offer:

• Competitive pay and benefits including health, dental, and vision.
• Retirement Savings Plan
• Paid Time Off
• Tuition Reimbursement Program
• Ongoing training to grow your skills
• Uniform allowance
• Subsidized cell phone plan

If you re a good fit for the job, you ll have:

• Six months experience with product service support or troubleshooting electronics
• Six months face-to-face customer service experience
• High School diploma or equivalent
• Strong oral and written communication skills
• Strong teamwork and collaboration skills
• Basic knowledge of Microsoft Office

Store Location for this job posting:1406 E 53rd StChicago, IL 60615

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CPT1

Associated topics: 5g, analog, design engineer, electrical engineer, engineer, nortel, repair, system engineer, test, test engineer