IT Mgr

IT Manager Job Description

• A Pearl IT Manager reports to the Director of IT and is responsible for fostering the Pearl culture within the hotel departments for Pearl Hospitality.
• A Pearl IT Manager must ignite the human spirit by creating unrivaled hospitality experiences fueled by fun, enthusiasm and compassion that challenge each person to unlock their own potential.
• The IT Manager is responsible for the successful hands on leadership with implementing & maintaining the information systems, Telecom, and Audio & Visual Systems.
• The IT Manager must ensure that all hotel systems are operating properly, while focusing on providing exceptional guest and associate satisfaction.
• All hotel operations must be executed at the highest level of professionalism and courtesy.
• The IT Manager must ensure that our associates and our customers are treated with the utmost respect at all times since they are the key to our success.
• The IT Manager will assure customer satisfaction by conducting technical support for end-users and their devises.
• This is a Microsoft/Mac network environment that requires basic support in a Windows and Mac end User environment along with the systems specific to hospitality.
• The IT Manager will need to handle inbound IT support calls, troubleshoot IT incidents over the phone and onsite with a need to travel to cities within Texas.
• The IT Manager will work with the Ticket Tracking Systems to maintain support hardware and software applications for 300+ users and 500+ connected devices.

Job Requirements

• Troubleshooting and maintaining hardware / software on networked workstations, printers, and smartphones company-wide
• Collaborate with level II and outside vendors to resolve complicated Tasks
• Resolve operational issues quickly and efficiently
• Must have experience with Microsoft products, PC operations, as well as Macintosh related software and hardware.
• Will be qualified to assist with and operate other office equipment such as printers and Remote Desktop.
• Keep good records of each ticket worked
• Have great follow through and execution of ticketso Strong working knowledge of OS X Windows XP, Windows 7/8 and MS Office
• Strong knowledge of Helpdesk operations, IT service support & delivery best practices, industry trends
• Knowledge of LAN/WAN environments including authentication, file sharing, printer sharing, email, remote access and VPN
• Knowledge of networking (TCP/IP, DNS, DHCP)
• Experience working with backup, anti-virus, anti-spam, anti-malware
• Basic VoIP PBX phone and softphone support
• Ability to work closely with personnel from all departments
• Ability to maintain and audit systems on a daily/weekly basis Employee should be comfortable working independently
• Android / IOS
• Wi-Fi network support experienceo Strong attention to detail with ability to organize, prioritize and manage multiple tasks in a timely manner
• Creative thinking and excellent problem solving skills
• Customer-focused, service-oriented and positive team oriented attitude
• Effective listening skills, ability to follow the direction of IT management and senior IT team members
• Ability to thrive in high demand, high pressure situations
• Ability to work with Vendors of various systems
• Ability to prioritize and multi-task