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in West Springfield, MA
Service Advisor - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
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Location | West Springfield, MA West Springfield, Massachusetts |
About this job
Service Advisor
The Service Advisor is responsible for assisting customers, in person, on the phone or via on-line with their service needs. The ASM acts as the liaison between the customer and Balise technician, representing the store and service department in a professional manner. The ASM represents Balise through consistent service contact with the customer and technician.
Job Responsibilities:
The Service Advisor is responsible for assisting customers, in person, on the phone or via on-line with their service needs. The ASM acts as the liaison between the customer and Balise technician, representing the store and service department in a professional manner. The ASM represents Balise through consistent service contact with the customer and technician.
Job Responsibilities:
- ?Delivering the highest level of customer service individually and in conjunction with other store team members.
- ?Maintains professional relationships with store team members
- ?Growing service business monthly
- ?Acts as a trusted member of the total store team
- ?Being a resource for management and other team members
- ?Attend service meetings, listen and learn and participate
- ?Understand that the business is built on customer satisfaction and commit to guaranteeing customer satisfaction is maintained at the highest level.
- ?Personal CSI scores meet or exceed the region average
- ?Paid vacations and holidays
- ?Health, dental, life and disability insurance
- ?401(k) with company match
- ?Flexible spending accounts
- ?Employee discounts on service, parts and vehicles
- Strong negotiation and communication skills
- Ability to work in a face-paced environment
- Detail Orientated
- Self-Motivation
- Drivera??s license with a good driving record
- Flexibility in work schedule.