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Customer Service Representative
| Hours | Full-time, Part-time |
|---|---|
| Location | Minneapolis, MN Minneapolis, Minnesota |
About this job
Work From Home Opportunity
Customer Service Representative
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.
Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Qualifications
* 6 months Customer Service Experience
* HealthCare or Insurance Knowledge
* Soft skills; patience (ability to talk to all different types of members and deal with different situations)
Previous Work from home experience
Hours of Operation
Monday - Sunday
Aerotek is acting as an Employment Agency in relation to this vacancy.