Group Reservations Team Lead - Park City Resort - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's most innovative companies and re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Group Reservations Team Lead assists in the daily supervision and operations of the Group Reservation Coordinators, and facilitates the successful operation of the department’s functions by providing assistance to Sales Managers, CSM’s, GRC’s and Meeting Planners, handling guest issues, and working with both internal and external departments to provide an Experience of a Lifetime to our guests.

Responsibilities/Duties:

• Demonstrate an unyielding passion for the guest experience, company culture, mission and vision by troubleshooting and resolving guest and partner issues in a timely and mutually beneficial outcome.
• Manage volume to achieve departmental goals including assisting Sales Managers, agents, and communicating with meeting planners.
• Communicate with guests, employees, and other departments in a positive, productive and efficient manner.
• Support team through coaching and training to increase knowledge and performance.
• Provide feedback to management regarding both positive and negative issues impacting department performance.
• Inspire trust and build strong relationships across business units such as Group Sales, Front Desks, Guest Services, Mountain Operations, and Call Centers. 

Qualifications/Requirements:

• College degree preferred.
• Call center, hospitality, or sales experience required.
• Previous supervisory experience preferred.
• Data entry, Microsoft Office Suite, and Property management software (LMS) experience preferred.
• Excellent verbal and written English language skills.
• Must be able to work on the phone and computer for long periods of time.
• Flexible schedule, exceptional time management and attention to detail.
• High level of interpersonal communication and a focus on customer service skills.
• The ability to multitask.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 143259