Business Operations Analyst - User Acceptance Testing - Full-time

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

A successful UAT Test Analyst will have the following:

• Relevant Bachelor's degree (B. A.) from four-year college or university; Bachelor's degree (B. A.) from four-year college or university and two plus years of experience; Associate's degree (A. A.) or equivalent from two-year college or technical school; and four plus years of experience; or equivalent combination of education and experience.

• Ability to read, analyze and interpret business periodicals, technical procedures or government policy.
• Able to write reports/correspondence/procedure manuals, and present information and respond to questions from managers/customers/general public. Proficient use of MS Office Suite.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Have working knowledge of Waterfall and Agile development methodologies.

The UAT Test Analyst conducts User Acceptance Testing (UAT) for enhancements and production support issues for a variety of Customer Service, Order Entry, and Outbound Communication Applications.

Roles and responsibilities may include:

• May provide a variety of services ranging from day-to-day support, maintenance, design, development, and trouble-shooting to improve, advance, or simplify business processes.  Participate in and/or conduct audits of special projects, as assigned.
• Analyzes current processes and procedures in order to make recommendations to promote effective operations within and between departments. Recommends the final course of action among several alternatives for enhancements to operational policies, procedures, and systems.
• Manages the completion of difficult projects that are broad in nature by following general guidelines and using creativity and resourcefulness to meet established goals.
• Prepares and delivers the required training to facilitate changes in business policy, procedures, and system implementations.
• Evaluates performance against established metrics to determine acceptable levels of quality or efficiency for various business functions and units.
• This position may require night and weekend work, both scheduled and unscheduled.

#LI-PL1