Inside Sales Account Coordinator

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

#LI-JR1 

A successful Inside Sales Account Coordinator will become knowledgeable in every facet of their retailers’ business including but not limited to: short and long term goals, local competition, customer base, etc. We seek candidates with financial, marketing, sales and business development acumens.

• Bachelor's degree from four-year college or university
• Business degree preferred but not required
• Customer service/retail experience a plus 
• Ability to read, analyze and interpret business periodicals, technical procedures or government policy
• Able to write reports/correspondence/procedure manuals, and present information and respond to questions from managers/customers/general public
• Must possess strong communication skills

DISH is dependent on the Inside Sales Account Coordinator to drive the success of the Specialized Sales and Distribution Channel.  This person is responsible for assisting with administrative tasks, advising and consulting with the authorized DISH retailers throughout their respective markets. 

• Responsible for the long term development of accounts with focus on over the phone training, implementing marketing plans, consistent follow-up with outbound calls to ensure that retailers understand DISH products, promotions, policies and procedures
• Process equipment orders in a timely and efficient manner. Assist in resolving order issues when they arise
• Proactively review documentation and assist with correcting inaccuracies
• Assist outside sales team with onboarding new points of distribution
• Monitor retailers to ensure compliance with the terms of their contracts. Proactively notify non-compliant accounts of their status and partner with them to return them to compliance
• Maintain a working knowledge of all policies, promotions and procedures. This includes items such as: current promotions, retailer commissions, marketing methods, marketing opportunities, Co-op program, warranty & service, programming and installation
• Develop a comprehensive knowledge of DISH products, and the video delivery industry from continued education, training, and self-education
• Maintain a working knowledge of the Retailer Care Site features and functions. The ability to demonstrate and communicate care site features
• Review in detail, all corporate and regional documentation. Be fully accountable for the information contained within all Retailer News, press releases, and e-mails
• Analyzing competitive landscape and retailer trends in assigned market(s)
• Work with Inside Sales Manager to develop operational efficiencies in regards to the ordering process
• Assist with local retailer events as needed

#LI-JR1