Customer Retention Lead - Full-time

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service – Sling TV – that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win – it’s in our DNA. We’re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

Education and Experience

• High school diploma or general education degree (GED); college education preferred
• One year or more of Direct Sales experience preferred
• Supervisory experience preferred

Skills and Qualifications

• Assertive, yet consultative and results oriented with a contagious competitive attitude
• Intermediate computer and data entry skills including use of the web
• Excellent communication skills; including, articulation, grammar, and persuasion

Additional Information

• Our National Sales Centers are open seven days a week, 18 hours per day and our regular full-time schedules fall within those operating hours.  Schedules tend to remain fixed; however, flexibility is a requirement. 

Responsibilities include:

• Performance management
• Facilitate team meetings to ensure effective communication of information and resources
• Ensure adequate standards are met for attendance, payroll, performance documentation and other established processes
• Properly analyze and communicate retention results, productivity, and quality
• Assist Retention Specialists by resolving incoming retention calls that require a higher level of expertise in order to provide quality customer experience and problem resolution
• Manage and evaluate direct reports through mentoring, providing feedback, and driving results
• Communicate effectively with internal staff and management