The job below is no longer available.
You might also like
in Bethesda, MD
$36est. per hour Presidio, Inc. • 22h agoUrgently hiring 7.3 mi Use left and right arrow keys to navigate- U.S. Army • 8d ago
Urgently hiring 18.5 mi Use left and right arrow keys to navigate - U.S. Army • 8d ago
Urgently hiring 19.1 mi Use left and right arrow keys to navigate - Lafayette Group Inc. • 10h ago
Urgently hiring 6.8 mi Use left and right arrow keys to navigate - Foxhole Technology • 10h ago
Urgently hiring 7.3 mi Use left and right arrow keys to navigate
Digital Analyst - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Bethesda, MD Bethesda, Maryland |
About this job
Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?
JOB SUMMARY
The Digital Analyst will be responsible for supportingcreation,maintenance and execution of all critical MDS systems that support MDSassociates, client workflows and program information. This role reports to theSr. Manager, Business Processes and works closely with Client Services andOperations stakeholders to understand system and process improvement areas,educate them on the range and benefits of Marriott Digital Services systems andensure implementation goals are met. Additionally, this role collaborates with the Business Support team onMDS processes related to MDS enrollments, audits, billing and system andprocess implementations in this area.
DigitalService's by Marriott is an in-house digital services team. This centralizedin-house team provides individual hotels with digital services, and functionsas an agency-like model within the Global eCommerce and Digital Servicesorganization.
CANDIDATEPROFILE
Education andExperience
* BS/BA degree in marketing, advertising,communications, journalism, public relations or related field.
* 1-2 years of relevant work experience (eCommerce, digitalmarketing, content marketing, SEO, social media, communications, etc.)
* Experiencemanaging project/systems implementation activities
* Agency internship or work experience preferred; tacticalexecution responsibilities a plus.
COREWORK ACTIVITIES
Managing Work, Projects, and Policies
* Coordinates and implements MDS internal systems workand projects, as assigned, that support overarching Marriott Digital strategiesand goals.
* Focuses execution activities on changing areas ofimportance, need and priority, as directed by the Sr Manager, BusinessProcesses
* Easily adapts to the ever-changing digitallandscape to implement new processes and execute on new tactics.
* Effectively prioritizes work load to accomplish avariety of tasks for multiple Digital Strategists and Account Managers forconcurrent programs.
* Manages the flow of questions and directs inquiriesto the appropriate party -- vendor, agency, Account Manager, Digital Strategist,etc.
* Supportsall systems implementation and maintenance activities (new and existing) thatserve both internal and external stakeholders covering 2,500 Digital Services programs, includingbut not limited to: Advantage, Claresco, ZenDesk, RoadMuck, etc.
Supporting Operations
* Works with the team to execute sustainable workprocesses that supports the overall Operations and Client Services team.
* Employs the project request system and otherresources in place to track tactical work for MDS programs.
* Establishesand maintains documentation to track progress and completion for applicabledigital tactics.
* Understandsteams needs in regards to formalizing and automating processes and assists inthe collection and presentation of needs
* Worktowards streamlining and setting responsibilities for all MDS enrollmentprocesses, especially as relates to systems and automations
* Improve current enrollmentprocess through better automation and processes, taking into consideration thevarious MDS programs and stakeholders
* Management enrollment and renewalaudits, working closely with billing leads to ensure all sign-ups, add-ons, andother costs are being collected and billed correctly, especially as related toBMD/Americas programs.
* Coordinate with BMD/Americas onnecessary connection between BMD eFAST registration and MDS Portal systems. Useexpertise to help lead BMD system development in this area.
Additional Responsibilities
* Attends and participates in all relevant meetings.
* Maintains positive working relations with internalpartner teams, agencies, vendors, Client Services and Operations teams.
* Manages time effectively and conducts activities inan organized manner.
* Performs other reasonable duties as assigned bymanager.
MANAGEMENT COMPETENCIES
Leadership
* Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
* Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
* Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
* Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
* Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
* Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Learning and Applying Professional Expertise
* Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
* Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
* Digital marketing experience preferred
* Ability to multitask in a fast paced environment
* Editorial experience a plus
* Strong writing and creativity skills
* Detail-oriented, takes initiative
* Able to effectively work independently, or at times as part of a team
* Strong working knowledge of Microsoft Office, specifically Word, Excel and PowerPoint
* Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
* Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
* Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
* Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
* Reading Comprehension -- Understands written sentences and paragraphs in work related documents.
* Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
JOB SUMMARY
The Digital Analyst will be responsible for supportingcreation,maintenance and execution of all critical MDS systems that support MDSassociates, client workflows and program information. This role reports to theSr. Manager, Business Processes and works closely with Client Services andOperations stakeholders to understand system and process improvement areas,educate them on the range and benefits of Marriott Digital Services systems andensure implementation goals are met. Additionally, this role collaborates with the Business Support team onMDS processes related to MDS enrollments, audits, billing and system andprocess implementations in this area.
DigitalService's by Marriott is an in-house digital services team. This centralizedin-house team provides individual hotels with digital services, and functionsas an agency-like model within the Global eCommerce and Digital Servicesorganization.
CANDIDATEPROFILE
Education andExperience
* BS/BA degree in marketing, advertising,communications, journalism, public relations or related field.
* 1-2 years of relevant work experience (eCommerce, digitalmarketing, content marketing, SEO, social media, communications, etc.)
* Experiencemanaging project/systems implementation activities
* Agency internship or work experience preferred; tacticalexecution responsibilities a plus.
COREWORK ACTIVITIES
Managing Work, Projects, and Policies
* Coordinates and implements MDS internal systems workand projects, as assigned, that support overarching Marriott Digital strategiesand goals.
* Focuses execution activities on changing areas ofimportance, need and priority, as directed by the Sr Manager, BusinessProcesses
* Easily adapts to the ever-changing digitallandscape to implement new processes and execute on new tactics.
* Effectively prioritizes work load to accomplish avariety of tasks for multiple Digital Strategists and Account Managers forconcurrent programs.
* Manages the flow of questions and directs inquiriesto the appropriate party -- vendor, agency, Account Manager, Digital Strategist,etc.
* Supportsall systems implementation and maintenance activities (new and existing) thatserve both internal and external stakeholders covering 2,500 Digital Services programs, includingbut not limited to: Advantage, Claresco, ZenDesk, RoadMuck, etc.
Supporting Operations
* Works with the team to execute sustainable workprocesses that supports the overall Operations and Client Services team.
* Employs the project request system and otherresources in place to track tactical work for MDS programs.
* Establishesand maintains documentation to track progress and completion for applicabledigital tactics.
* Understandsteams needs in regards to formalizing and automating processes and assists inthe collection and presentation of needs
* Worktowards streamlining and setting responsibilities for all MDS enrollmentprocesses, especially as relates to systems and automations
* Improve current enrollmentprocess through better automation and processes, taking into consideration thevarious MDS programs and stakeholders
* Management enrollment and renewalaudits, working closely with billing leads to ensure all sign-ups, add-ons, andother costs are being collected and billed correctly, especially as related toBMD/Americas programs.
* Coordinate with BMD/Americas onnecessary connection between BMD eFAST registration and MDS Portal systems. Useexpertise to help lead BMD system development in this area.
Additional Responsibilities
* Attends and participates in all relevant meetings.
* Maintains positive working relations with internalpartner teams, agencies, vendors, Client Services and Operations teams.
* Manages time effectively and conducts activities inan organized manner.
* Performs other reasonable duties as assigned bymanager.
MANAGEMENT COMPETENCIES
Leadership
* Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
* Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
* Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
* Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
* Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
* Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Learning and Applying Professional Expertise
* Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
* Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
* Digital marketing experience preferred
* Ability to multitask in a fast paced environment
* Editorial experience a plus
* Strong writing and creativity skills
* Detail-oriented, takes initiative
* Able to effectively work independently, or at times as part of a team
* Strong working knowledge of Microsoft Office, specifically Word, Excel and PowerPoint
* Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
* Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
* Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
* Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
* Reading Comprehension -- Understands written sentences and paragraphs in work related documents.
* Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Your Privacy Choices