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in Irving, TX

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About this job

Bilingual Customer Service
The Bilingual Customer Service ensures timely delivery of items to customers by verifying orders; inventorying stock and arranging transportation.
Bilingual Customer Service Job Duties:


Arranges shipments for truck drivers by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders


Ships items by examining items, destination, route, rate, delivery time; ordering carriers


Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies


Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions


Replaces damaged items, shortages, and mis-shipments by determining optimal response of replacement or credit


Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential


Updates job knowledge by participating in educational opportunities


Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Bilingual Customer Service Skills and Qualifications:

Ability to communicate in Spanish and English with drivers

Documentation Skills, Data Entry Skills, Telephone Skills, Informing Others, Listening, Verbal Communication, Energy Level, Multi-tasking, Dependability, Emotional Control, Reporting Skills
Bilingual Customer Service Schedules:
Monday-Friday (weekend flexibility to work one day during the weekend)
2:00 p.m.-10:00 p.m.
10:00 p.m.-6:00 a.m.
Bilingual Customer Service Perks:
Temp to Hire position
Medical, Dental and Vision benefits available



Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, citizenship status, disability or veteran status.

Requirements

Ability to communicate in Spanish and English with drivers


  • Documentation Skills, Data Entry Skills, Telephone Skills, Informing Others, Listening, Verbal Communication, Energy Level, Multi-tasking, Dependability, Emotional Control, Reporting Skills