Internet Service Specialist

Walter's Auto Group has been a staple in the Riverside area for over 50 years. Mercedes Benz, Porsche and Audi are a beloved global icon & our committed specialists have years of experience satisfying our customers' needs. We aren't like most dealerships;we have a close-knit, open communication team environment. You will have leadership's support and transparency when it comes to your career growth here. Endless income potential with un-capped commission opportunities. What We Offer: * Paid Training * Clear promotion track + growth from within * Flexible scheduling if you need it * 401k * Medical, Dental, Vision Special Note: This position requires working out of all Walter's Auto Group locations in Riverside & Ontario. RESPONSIBILITIES: * Responsible for making outbound sold and unsold follow-up calls to recent service department customers * Oversee CRM databases for communication cycles with customers * Educate self on latest service &product offerings, including pricing * Generate appointments and quotes by means of proactive outbound prospecting and lead activity management in an effort to qualify and market to potential customers * Handle all incoming internet email leads and internet phone leads * Be available to respond to email inquiries in a professional, well-spoken manner * Prepared to interact with customers via phone calls every day (similar to call center processes) * Direct customers to product information resources, including those available on the internet * Check email frequently and respond to inquiries immediately REQUIREMENTS: * Ability to work in all Walter's Auto Group locations * Good verbal and written communication skills * Proficient with Microsoft Word, Excel, and Outlook * Ability to hit sales quotas and closing percentages * Must be willing to submit to a drug screen prior to employment * Must have a clean & valid driver s license
Associated topics: call, client service, customer, customer care, customer service, guest, representative, service call, telephone, trouble resolution