Customer Sales and Service Rep

Job DescriptionWe are currently seeking an experienced Customer Sales & Service Representative, under supervision of the VP of Sales, and will be responsible for solidifying the customer relationship through partnering with them on aftermarket related services such as parts, rental, service agreements, fleet analysis and training. This position is an important member of Shoppa s Sales Team and requires excellent customer service, great attitude and the ability to communicate with internal and external customers. Primary Responsibilities (include, but not limited to):

• Track and follow-up on service quotes both internally and externally
• Generate service quote completion metrics
• Promote follow-up with sales representatives
• Track and record top account visitation notes
• Track, review, and record Prospect Accounts monthly progress
• Manage, track, and resolve customers disputes
• Manage the Units in Operation program to determine service market share
• Create weekly, monthly, and yearly visitation note reports and review account coverage
• Manage and audit delivery checklists of new and used units
• Liaison between sales team and department managers
• Gather information for disputes and send to reps in the field
• Point of contact for sales representatives in the field
• Manage, update, and audit account status reports
• Minimize and resolve on hold status of accounts
• Track and submit sales team commissions
• Any other duties assigned by companyRequirements (include, but not limited to):
  • 3-5 years sales, marketing, or customer service support experience
  • HS diploma required; College degree preferred
  • Experience in the material handling or industrial equipment industry
    • Strong interpersonal skills and a team player mentality
    • Ability to consider all aspects of selling including: vendor relationships, profit and loss concepts, and long and short term goals of the company
    • Able to meet deadlines and highly detail oriented
    • Advanced knowledge of Microsoft Office Suite: Excel, Word, Outlook, PowerPoint; MS Navision preferredAAP/EEO Statement Shoppa s Material Handling provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. QualificationsEducationRequiredHigh School or better.PreferredSome college or better.ExperienceRequired3-5 years: Sales, Marketing or Customer Service SupportCompany DescriptionShoppa's Material Handling is Toyota's #1 full-line/full-service Toyota forklift dealership and a multi-year winner of the coveted and prestigious Toyota President's Award! Our nine (9) branch Service Centers throughout Texas and Missouri provide world-class customer care to our clients through our service, parts, rental and fleet analysis offerings. Our success can be largely attributed to the commitment and loyalty of our team members, and we strive to take great care of them! Our entrepreneurial spirit and culture invite new ideas and encourage both personal and professional growth. We value character traits that exemplify discipline and integrity, dedication to the organization and its customers, attention to detail, mental determination and positive attitude. To that end, we choose to support our veterans and active military by routinely recruiting at military job fairs as well as from organizations and/or schools that have developed the kinds of character we are looking to invite into the organization. Shoppa's has plans to double in revenues by 2020
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