Bilingual Inbound Sales Agent - Full-time / Part-time

Who We Are: Vivid Seats is the fastest-growing online marketplace for sports, theatre, and concert tickets. We are dedicated to providing our customers with the best ticket-buying experience in the industry. We offer the perks, culture, and opportunity of an entrepreneurial start-up, supported by the scale, stability, and resources of over a decade of profitable growth.

Our team has a passion for sports, concerts, and live events. It s that passion that continues to drive each of us, and the company forward.

At Vivid Seats, you won't ever be a sub or sitting on the bench we'll give you the opportunity to carry the ball or grab the mic starting day one.

If you enjoy continually looking for ways to make an impact on your team, organization, and industry, we d like to hear from you.

Job Description:

The Sales team is at the core of our operations. Our Live Events Specialists sincerely enjoy talking about live events and following trends in the event ticket industry. Our Specialists process thousands of orders each year, and quickly move into positions of increased responsibility and salary. For motivated individuals, you can progress to working with our VIP clients or move to a specialized role, in a few short months.

The team takes inbound calls from customers across the country. Their goal is to make sure that every call becomes an order, and that our customers get the right tickets, every time.

We provide hands on training to help you learn the industry and our proprietary tools. Our customers reach out to us to help offer them the best deals for the events they can t miss. No cold calling required!

Responsibilities:

• Handle inbound calls from customers looking to purchase tickets and assist them in completing their order
• Utilize learned sales techniques to professionally assist customers through the selection and purchases process
• Consistently provide excellent, polite, and courteous customer service to ensure the highest levels of customer satisfaction
• Reach out to customers to follow-up on open orders and contact various business partners to facilitate order processing
• Develop expertise with live events and varying venues across all across the country
• Continuously look for ways to help improve our processes and customer experience

Skills and Responsibilities:

• Bachelor s or Associates degree preferred
• 1+ years of experience in sales, retail, service, or similar industries
• Bilingual, ability to communicate at a professional level in Spanish and English
• A desire to learn and develop sales skills, and the motivation to continue developing professionally
• Thrive in a competitive environment, with evidence of personal ambition to advance
• Natural ability to go above and beyond to solve the customer's concerns
• Compassionate and empathetic regarding customer perspective and objectives
• Willingness to work flexible schedule - requires one weekend day per week and some evening shifts.

What We Offer:

As a Live Event Specialist, you will be working full-time with a starting pay of $12/hour with the opportunity for monthly bonuses based on team and individual incentives. We value hard work and ambition, there are many opportunities for promotion to specialized positions or leadership roles.

Vivid Seats employees also enjoy our friendly, team oriented environment with a casual dress code, and kitchen stocked with snacks and beverages, frequent company lunches, off-site happy hours, and discounted tickets to all your favorite events! Not only do we have a great work environment, but all full-time employees are offered affordable benefits such as medical, dental, vision, life insurance, 401(k) plan with employer match, and transit discounts.

Vivid Seats is an equal opportunity employer. Vivid Seats prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, age, disability or genetic information.

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