Customer Service Representative/Admin

Fall is here. However, have you fallen into a state of monotony and dread at your current job? Do you feel like the last living branch on a dying tree? Service Roundtable is looking for a Admin Assistant/Customer Service Representative to bring their skills and energy to our business where it will be appreciated and rewarded. We have an immediate opening for those who would like to join a healthy and prosperous team of Champions. Don t let yourself fall into the confusing forest of a dead-end job. Move into an employment situation that will allow you to show your true, bold colors. Click the link below to begin the conversation, and fall into a colorful, bright future. *We are an Equal Opportunity Employer and all inquiries are kept confidential. Position Purpose (Summary) The function of this position is to: * Schedule and book service or sales appointments when clients and prospects call * Develop profitable sales, and acquire customers through our established sales and marketing program * Identify new business opportunities by performing direct sales activities, and provide support to the administrative personnel as requested * Dispatch, manage and allocate resources to meet the expectations of our clients * Handle multiple tasks, and set priorities independently Admin Assistant/Customer Service Representative s Responsibilities/Duties/Functions/Tasks * Answer the phone quickly and professionally * Win the confidence of new clients when they call for services. * Sign-up customers for membership and attendance for company sponsored events. * Make outbound sales calls to potential customers and existing customers for membership and registration for company sponsored events. * Process online membership registrations and update the system to reflect the membership or registration. * Respond swiftly and courteously to customer inquiries or complaints. * Adapt provided scripts to individual style staying within the parameters of the company culture. * Build rapport with customers through friendly, engaging communication. * Be familiar with our company, products, and services so many questions can be answered without consulting others. * Communicate clearly, precisely, and in a friendly manner * Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate. * Receive, record and maintain sales lead information and set appointments as necessary * Communicate clearly, precisely, and in a friendly manner * Ensure messages are received and follow up as appropriate * Ensure the accurate capture, data entry and maintenance of customer and business information into Company s CRM program * Be familiar with our company, products, and services so many questions can be answered without consulting others * Alert managers quickly to significant customer issues, serving as a champion of the customers to our company * Schedule the client appointment and assign/match qualified staff to perform the work * Increase revenue from established customers, and generate additional revenue from new customers by using proper sales techniques, problem solving skills and account management * Follow-up on all leads, proposal, and potential sales until closed or lost * Track lost sales * Update the Customer Relationship Management (CRM) system for each interaction * Perform customer satisfaction calls after each visit * Ask for referrals, and inform client where and how to make them * Have a good working knowledge of our products and services being offered (This may require additional study and training both on and off site) * Establish goals and objectives as they relate to the position, along with a plan of action to attain or exceed set goals * Regularly review and monitor progress against goals, and seek assistance as needed * Communicate effectively with associates, superiors, vendors and customers * Possess superior interpersonal skills * Efficiently manage his/her time and schedule * Be computer literate to the extent necessary to fulfill this function and knowledge of Excel and Word is required * Be very familiar with the use of smart phones, email and text messaging * Be capable of understanding client needs, and favorably influencing their decision * Constantly be learning through training from suppliers, trade shows, seminars, independent study, and other employees * Clean, neat and professional appearance. * Other duties as assigned To apply for: Admin Assistant/Customer Service Representative@ Service Roundtable Click Below Keywords: Office Manager, Accounting, Bookkeeper, Administrative Assistant, Admin. Asst., Office director, Office Coordinator, Service, Dispatcher, Customer Service, Order taker, Telemarketing, Customer care representative, Service advisor, HVAC, Air Conditioning, Heating, Communicator, AC, Telephone operator, Serving: Addison, TX; 75001, Argyle, TX; 76226, Carrollton, TX; 75006, 75007, 75010, 75011, Colleyville, TX; 76034, Coppell, TX; 75019, 75099, Dallas, TX; 75220, 75229, 75230, 75234, 75240, 75244, 75248, 75252, 75254, 75261, 75287, 75358, Denton, TX; 76202, 76203, 76204, 76205, 76206, 76208, 76209, 76210, Euless, TX; 76039, Flower Mound, TX; 75022, 75027, 75028, Frisco, TX; 75033, 75034, 75035, Grapevine, TX; 76051, 76099, Irving, TX; 75038, 75039, 75062, 75063, Lake Dallas, TX; 75065, Lewisville, TX; 75029, 75057, 75067, 75077, Little Elm, TX; 75068, Plano, TX; 75023, 75024, 75075, 75093, Roanoke, TX; 76262, Southlake, TX; 76092, The Colony, TX; 75056.
Associated topics: agente de servicio al cliente, customer care specialist, customer service, customer service specialist, intern, representative, support, system support, telephone service representative, tsr