Customer Service Representative (Call Center)

About the Company

Teleperformance is the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 110,000 computerized workstations, with more than 175,000 employees across 230 contact centers in 62 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. Teleperformance is a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives.

Provide excellent customer service to customers by answering inquiries, finding correct solutions.

pay rate: $12.00

Duties/Responsibilities Primary Duties, Responsibilities and Requirements

Responsible for all customer inquiries

Provide excellent customer service

Follow up to customer inquiries by taking specific action in a timely manner

Troubleshoot equipment and system problems

Problem solve to help customers resolve issues on first call

Enters customer data into software programs

Communicate with customers to resolve their inquiries

Thrives as a team player

Participates in training courses as needed

Performs other related duties as required

Exercise retention efforts when appropriate

Identify customers who are comparison-shopping and inquiring about contract terms

Assisting customer with correct price plan

Qualifications: Qualifications

6 months Contact Center experience

1 year previous customer service experience

Must be at least 18 years of age

Type 25 wpm

High School Graduate or GED

Logical problem solving skills

Proven oral & written communication skills

Availability to work various shifts

Ability to use Windows operating systems and navigate between various windows

Ability to work under pressure

Continuously demonstrate a sense of urgency

Attention to detail, taking the initiative.

Must be able to pass a Federal Background Check and Drug testing

Possess a high level of Professionalism

Experience in overcoming difficulties and using logical problem solving skills.

Ability to understand and empathize.

Teleperformance is an Equal Opportunity Employer

Associated topics: answer, call center, client, customer care, customer care representative, customer service associate, rep, service representative, support, technical assistant