OPTICAL SALES/RETAIL MANAGEMENT POSITION

GENERAL FUNCTION

The Sales/Retail Manager is a core member of the leadership team that drives the Optical s success. The Sales Manager works in partnership with the Optical Manager to oversee all the daily functions of the location, including selling, coaching, merchandising, talent acquisition and retail excellence.

MAJOR DUTIES AND RESPONSIBILITIES

• Utilizes the Sales process tools to consistently deliver sales plan and company objectives.
• Flawlessly executes the Optical strategic plan to drive business.
• Leverages reporting tools to consistently drive sales by identifying wins and opportunities to achieve both personal and location goals.
• Partners with the Optical Manager to continually coach and inspire the team to enhance store performance.
• People work for people uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment.
• Provides ongoing coaching for all Associates to support their growth and development.
• Seeks out opportunities for self-development as defined in an individual development plan.
• Creates an EMOTIONAL CONNECTION within the store/center team that translates into sales and ensures every Associate consistently delivers great customer service.
• Spends a majority of the time on the sales floor.
• Continually coaches and develops the team to ensure consistent and impeccable execution of The Sales Process.
• Develops customer relationships through interaction and feedback.
• Adept at knowing the product and stays current on new merchandise and fashion trends.
• Motivates, coaches and inspires the team.
• Ensures impeccable execution of operational policies and procedures.
• Effectively coaches and develops the team to ensure retail excellence.
• Communicates information regarding promotions, contests and incentives to the team.
• Effectively troubleshoot glasses and manage customer service issues.

BASIC QUALIFICATIONS

• High school diploma or equivalent
• Demonstrates expertise in every aspect of store operations
• Detail-oriented
• Uses critical thinking to deliver absolute execution of the operational components of the store

PREFERRED QUALIFICATIONS

• Customer service and/or retail experience
• Previous leadership experience of 2+ years

Associated topics: assistant manager, associate manager, department supervisor, lead, leader, major gifts officer, manage, retail store manager, senior manager, shift supervisor