Call Center Representative (Seeking the Voice of our Company!)

Do you have a great attitude and love talking to people? This could be the perfect job for you. We're looking for the voice of our company! Summary: Today is awesome! You showed up for work, had a quick team meeting, and then sat down at your desk. The calls started coming in from people who needed your help. You answered calls, listened to those customers tell you what they need, and you relied on your expertise to guide them. When the incoming calls slow down, you turn your attention to follow-up calls you conduct with customers to help them. You end your day knowing that you helped a lot of customers and played an integral part of the T.Webber team. You re already looking forward to tomorrow! Job Duties: Work with the team: You stay in contact with your supervisor and your team to make sure the workload is shared by everyone you step up when you need to and you proactively step in to help other team members when you can. Develop your expertise: You listen carefully to each customer and use that information to guide the customer to help them make the right decisions for the safety and comfort of their family. You constantly build your expertise to provide even better guidance, and because our installers and experts rely on your accuracy. Master the telephone: You are comfortable using the phone. You listen well to customers, and you can speak clearly and confidently. You re comfortable with both in-bound calls and out-bound calls to existing customers (no cold calling), and you can change course as necessary perhaps dealing with an upset customer on one call and then happily greeting the next caller and upselling them. Job Requirements: You re a tech-savvy people-person: You can communicate confidently via phone, mobile device, text, and email; you can use the internet and our internal software to complete your work accurately. You can multi-task and have attention to detail: You can enter information while a customer is speaking, without allowing it to distract you. You are careful in the information you enter knowing that other team members will be relying on it. You re flexible: . You are able to work full-time hours but those hours might be day-time, evening, and/or weekend shifts with occasional on-call responsibilities. While we're always looking for strong candidates for various schedules, our immediate openings are daytime Wednesday - Sunday. ------- This Customer Service Representative position requires a genuine, friendly phone voice, someone who's easy to talk to and likes helping people. If this sounds like you, we need you to do 2 things. STEP 1 - Call this number: (845) ###-#### and read the script below. Put your best voice forward, remember, you re the voice of our company. Script - \"Thank you for calling T,Webber Home Services, this is _____, how can I help you?\" \"I'm so sorry to hear that you have no heat, that must be inconvenient.\" \"Don't worry, we do this all the time, our guys will take good care of you.\" (Say something great about our plumbers to build value. . .) \"The cost to get one of our excellent technicians to your home today is only $39.00, and we have an appointment available this afternoon, does that work for you? \"Great, our technician will be at your house this afternoon before 5. What's the best number to reach you at when he's on the way?\" \"I'd really like to thank you for calling us today, and I hope we can earn your business.\" (Applicant -- Leave your Name and Phone Number on this recording.) END SCRIPT STEP 2 - Answer the following questions and attach it as a cover letter to your application. A complete resume is also required. Incomplete applications will not be considered. * Why do you think you'd make a great Customer Service Representative? * What hours are you available to work? * Are you available to work nights and/or weekends? ------ Why work for T.Webber? Benefits: * Innovative company that leads the marketplace * Potential for growth and personal development * Great team atmosphere * Paid training and on-boarding * Paid vacations * Amazing medical/dental/vision insurances * Life Insurance * 401k benefits * Competitive Compensation + Performance bonuses Come work with us and not for us. We look forward to speaking with you!
Associated topics: call center, call center associate, call center representative, coordinator, customer care associate, representante de servicio al cliente, service specialist, technical assistant, telephone service representative, tsr