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Hours Full-time, Part-time
Location Dallas, TX
Dallas, Texas

About this job

Position Title: Customer Service Representative
Position Number: 267777
Location: Dallas, TX
Desired Skill Set:
Call Center, Customer Service, Insurance
Position Description:
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor or consider Corp 2 Corp candidates. ---INSURANCE, CUSTOMER SERVICE, CALL CENTER---
Job Title: Customer Service Representative
Location Address: Dallas, TX, 75206
Start Date: 11/06/2017
End Date: 02/28/2018
Job Details:
--- We are looking for customer- focused, accountable, efficient and engaged professionals who are dedicated to and guided by a commitment to service excellence.
--- Customer Service Representatives establish high quality customer relationships using informational resources and technical knowledge.
--- This has the potential to be a temporary to permanent position.
Primary Responsibilities:
--- Handle high volume of external inbound customer and sales agent inquiries.
--- Transact routine financial and non financial activity on client accounts with both expediency and accuracy.
--- Ability to handle most customer interactions independently.
--- Ability to explain basic information in functional area.
--- Assist team members daily to complete work in order to meet departmental and regulatory standards.
Qualifications:
--- Associates, or Bachelors degree preferred, or equivalent years of related experience
--- High School Diploma, or GED (Required)
--- At least 1 year of customer service and/or call center experience (Required)
--- Accountable, ethical, good decision making ability
--- Strong written and verbal communication skills required
--- Good computer skills and ability to multitask
--- Ability to pass pre-employment background verification
Training & Development:
--- A comprehensive (6 week) paid on-site training program is provided.
--- Representatives will learn about the insurance industry, product and policy provisions and transaction processing.
--- This training is a combination of Trainer facilitation, self study, and job shadowing.
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Rose International is an Equal Opportunity Employer. All qualified applicants
will receive consideration for employment without regard to race, color, religion,
sex, national origin, arrest and conviction records, or any other characteristic
protected by law. Positions located in San Francisco, California will be administered
in accordance with the Fair Chance Ordinance.
Associated topics: associate, call center representative, client service, intern, phone, service, service specialist, support, technical assistant, tsr