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in Rapid City, SD

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Hours Full-time, Part-time
Location Rapid City, SD
Rapid City, South Dakota

About this job

What are you working forward to?

On our Call Center team, you ll ensure customers succeed and we ll do the same for you: through generous benefits, continuous learning and clear career progression. Because we know you have dreams of your own. And our job is to help you achieve them.

As a Client/ Customer Services Representative, you will provide quality service to clients and providers by accurately, effectively and consistently handling their telephone inquiries. You will review and analyze credit applications and credit bureau information in order to make credit decisions in compliance with credit policy guidelines. You will provide support for all customer account issues and will communicate processing decisions to clients/providers as well as resolve program/terminal hardware/software issues. You will resolve merchant issues by utilizing several different databases and software systems. You will analyze merchant terminal responses. You will determine when monetary adjustments are warranted and complete adjustments accordingly. You will cultivate and maintain positive relations with the merchant base. You will also be trained to handle inbound calls from our cardholders and clients. Duties performed include everything from simple requests such as the balance on an account or the change of an address, to more complex issues such as billing disputes.

Requirements

*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT

1+ years of customer service or related military experience and the ability to work shifts that meet business needs including potential weekends and holidays.

Eligibility Requirements:
You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
If currently a Synchrony Financial Employee, you must have been in your current position for at least 6 months (Level 4 7) or 24 months (level 8 or greater), have at least a \"consistently meets expectations\" performance rating and have the approval of your manager to post (or the approval of your manager and HR to apply if you don't meet the time-in-job or performance requirement

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Reasonable Accommodation Notice:

  • Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Ex
    Associated topics: client, desktop, information technology support, pc, support, technical support specialist, technician i, technician ii, technician iii, technology