Customer Service Representative - Full-time / Part-time

Under general supervision, but acting according to established policies and procedures, assures highest quality of customer satisfaction. Provides basic cash receipt and payment services. Responsible for balancing and reviewing his/her station daily. Promotes and explains banks services such as IRA s, CD s, Safe deposit boxes, money orders, opening new accounts, and maintaining account records. Performs complex transactions independently. Balances cash drawer at end of shift.

Essential Duties and Responsibilities

• Adheres and complies with all Bank policies and procedures, in addition to Federal and State regulations.

• Represents the bank to the customer in a courteous, professional manner, and for providing prompt, efficient, and accurate service in processing transactions.

• Receives checks and cash for deposit to savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability, and enters transactions into bank records via an on-line teller terminal.

• Receives payments for such loans as mortgages, home equity, installment, ensuring that payments equal the amount due and that all-late charges, if applicable are collected. Enters payments received into the bank s records via on-line terminal.

• May be responsible for checking night depository bags and recording proper information.

• May be responsible for ATM balancing and recording.

• Responsible for balancing each day s transactions and verifying cash total for his/her station. Reviews work to locate any differences and ensure that all differences are properly initialed and reported to the Head Teller.

• Provides assistance for the deposit operations department to ensure customer items are handled in a timely fashion.

• Answers customer questions and solves problems for customers and branch staff concerning services provided. Listens to problems, collecting data, securing answers, and reporting result to interest individuals.

• Actively offers and performs customer services such as opening new accounts, establishing direct deposits, opening retirement accounts, Certificates of Deposit, open & close safe deposit boxes, processes cash advance transactions, money orders, government bonds, tax payments, foreign currency exchange, and accepting stop payments orders. Handles wire transfers and assures accurate and efficient performance of all account maintenance, balancing, and all reconciliation functions.

• Possesses knowledge about bank security and emergency procedures (robbery procedures, extortion/bomb treat, fire, power failure and tornado/take cover procedures).

• Employee is required to report suspicious customer or employee activity to the Bank Security Officer as soon as they become aware of the suspicious activity. Failure to report suspicious activity is grounds for termination.

Qualifications

Must be knowledgeable or able to learn company products, services, and related information to perform each essential duty satisfactorily.

Should have the knowledge and ability to use office equipment such as the telephone, computer, calculator, fax, typewriter, and reference materials as well as various software packages.

Must have basic math skills and be able to calculate simple to complex factors as required by each transaction.

Must have the ability to remain calm and professional during peak periods of activity and manage multiple tasks simultaneously.

Requires abilities to prioritize and organize work, apply common sense, and proofread and edit documents for accuracy.

Must have the knowledge and ability to communicate effectively with office staff, sales and service personnel, existing customers, and new/potential customers.

• Must have the ability to understand and work from oral and written instructions. This position requires working daily and overtime as needed.

Associated topics: answer, call, call center, client service, customer, customer service, customer service representative, guest, service representative, trouble resolution