Assistant Service Manager

Summary: The Service Advisor initiates automotive services and repairs by addressing customer concerns; recommending needed services and maintenance; verifying warranty and service contract coverage; developing estimates; writing repair orders; selling ethically needed repairs and maintenance; and maintaining customer rapport and records. The Service Advisor position has a strong focus on sales and customer service. Demonstrate ability to work collaboratively in a team-focused environment to ensure the ongoing growth of the business. Job Responsibilities: * Address customer concerns by listening to description of symptoms; clarifying description of problems; checking vehicle maintenance records; examining service schedules * Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions * Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles * Prepares repair orders (ROs) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system * Communication liaison between the customer and the technician * Maintains customer rapport by explaining and prioritizing needed vehicle repairs and maintenance; managing customer s expectations; obtaining customer's approval of estimates; obtaining and providing contact information (phone numbers, addresses, email addresses); answering questions and concerns; arranging towing and temporary transportation * Maintains automotive records by recording problems and corrective actions planned * Updates job knowledge by participating in educational opportunities; reading manufacturers' publications * Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments Requirements: * Service Advisors must have previous automotive Service Advisor experience * Require strong verbal and written communications skills * Required to be produce high sales levels, while maintaining high levels of customer satisfaction * Ability to understand and keep abreast of the federal, state, and local regulations that affect their operations * Valid Driver s License and clean driving record * Must consent to and pass a drug/background screen * Ability to multi-task and work in a fast-paced environment * Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to personal improvement * Customer focused * Energetic * Self-motivated * Ability to work evenings until 9:00 PM * Ability to work weekends as business needs dictate * Maintain or obtain required Toyota Certifications In return for your invaluable knowledge, skills, talent and ambition, Toyota of North Charlotte offers competitive salaries and benefits. Employment is contingent upon successful completion of a background investigation. Toyota of North Charlotte is proud to be an Equal Opportunity Employer.
Associated topics: customer service manager, director, expertise, gerente de servicio, guide, guidance, management experience, monitor, review, senior