Bilingual Customer Service Representative

Job Duties:

• Work to meet your team's sales goals by selling loan and pawn products to consumers, identifying local marketing strategies, leveraging business to business partnership opportunities, obtaining referrals, participating in community events, and more.
• Develop customer relationships and provide unrivaled customer service in order to build new business, maintain store profitability, and further brand loyalty and recognition.
• Maintain customer information in the Point of Sale system with integrity to ensure transactions and private details remain protected.
• Uphold compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

Minimum Qualifications

• High School Diploma or equivalent required
• Sales-oriented mentality and passion for customer service
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and handle multiple competing tasks with ease
• Ability to work phone, Point of Sale, Microsoft Office, and other systems
• Use of personal vehicle required as well as the ability to drive on Company business throughout the workday
• Credit and criminal background check required to include MVR (state exemptions may apply)
• Valid driver's license and car insurance
• Must be at least 19 years of age
• Ability to work store hours of operation, including Saturdays

Preferred Qualifications

• Associate's Degree or higher
• Bilingual English/Spanish is required

Associated topics: associate, call center associate, clerk, client, customer service, customer service specialist, rep, representante de servicio al cliente, telephone, tsr