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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Franklin Park, IL
Franklin Park, Illinois

About this job

Show Sage LLC is a growing and fast-paced audio-visual technology company that offers a casual and flexible work environment in which to work with leading-edge A/V technology used across a wide range of applications including theme parks, visitor centers, conferences, theatre and live events. We currently have an opening on our team for a motivated person to serve as an A/V Hardware Specialist serving our customers and experimenting with new technologies. The responsibilities of this full-time role include:

  • Staging, assembling, configuring and testing built-to-order Windows-based media servers
  • Preparing and testing software images for the company s hardware offerings
  • Establishing and maintaining benchmarking metrics for the company s hardware offerings
  • Providing customer support via telephone, email and remote access Troubleshooting and performing bench repair for customer RMAs Assisting in consolidating, packing and shipping customer orders
  • Assisting in consolidating, packing and shipping company equipment for trade shows
  • Supporting inventory management activities such as putting away receipts, tracking withdrawals and cycle counting
  • Maintaining the company s inventory of rental equipment
  • Working with suppliers to return and replace defective components
  • Conducting R&D projects to help further the company s product offerings including researching and testing new components and technologies
  • Completion of all related paperwork accurately and timely

Candidates should have the following experience and skills:

  • 6 years minimum experience in a Windows PC hardware and software technical support role
  • In-depth knowledge of PC hardware, especially gaming-related technology
  • In-depth knowledge of Windows 7 and 10
  • In-depth knowledge of Windows and server monitoring, analysis and benchmarking tools
  • Experience building, imaging and configuring Windows-based servers
  • Experience troubleshooting and resolving hardware, software and digital media issues
  • Experience with network components (e.g., switches, routers, access points) and network setup and configuration
  • Working knowledge of Microsoft Word, Excel and Outlook
  • Strong written and verbal communications skills

In general, candidates must be comfortable with all facets of PC and laptop hardware assembly, configuration and maintenance. Nice-to-have skills include:

  • Knowledge of A/V concepts and terminology including video encoding and decoding
  • Knowledge of Windows Embedded technology
  • Knowledge of Windows Server
  • Knowledge of Linux

Candidates should have a minimum of two years post-high-school education in a relevant discipline and, ideally, hold CompTia A+ and MCSE certifications.


Show Sage is a very customer-focused company with an informal yet detail-oriented work environment. Candidates should enjoy working in a small team, enjoy working with customers, be detail oriented, be able to self-manage their schedule and be willing to assist other team members in any reasonable capacity. Although the majority of the work will be performed in our Franklin Park, IL office, some travel may be required.

Compensation will be based on skills and experience.


About Show Sage

Show Sage specializes in advanced technology solutions for multi-channel audio and video applications, offering extraordinary expertise, creativity, and technology for major presentations, live events, theater, film and TV production, trade shows, museums and permanent installations. Our specialties include wide-screen, multi-display and interactive audio-visual configurations based on leading technologies such as Dataton WATCHOUT and Merging Technologies Ovation. As Dataton's only North American Premium Partner, Show Sage is part of a select group of global experts. Our vision is simple... To be the leader in software-based audio-visual solutions. We do this by inspiring our people, delighting our customers and impressing our partners with superb knowledge, relevant insight and innovative products and services. Company benefits include a casual-dress environment, flexible work schedule, paid vacation and sick time, health and vision insurance, free lunch and snack items, and free parking. Show Sage is an equal opportunity employer.

Associated topics: audio, audiovisual technician, av technician, av vtc, grip, network engineer, radio operator, systems engineer, technical, vtc