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in West Hollywood, CA
Customer Service Lead- Overnights Team - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | West Hollywood, CA West Hollywood, California |
About this job
Wag! is a rapidly growing start-up that connects dog owners with skilled and reliable dog walkers for walks, boardings and sittings, amongst other services! Our mission is to make it possible for anyone with a busy professional and/or social life to own a pup of their own!
We are looking for an experienced Lead to work 11pm to 7 am with our Overnights Team to:
- Provide guidance and support to agents regarding any escalated issues
- Conduct quality assurance reviews to ensure that agents are providing accurate and timely information
- Organize workload to ensure that the morning team can immediately act on any outstanding or urgent issues.
- Handle live chat and telephone conversations in a detailed and timely manner
Skills and Attributes
- Previous management experience in customer service absolutely necessary (experience in a call centre environment highly desirable)
- Reliability - We need someone who will be here and see tasks through to the end
- High attention to detail - you will be responsible for assessing agents work and providing them with feedback to ensure their success
- Flexibility- Things change often in our environment and we need a Lead who can show a \"roll with the punches\" type attitude
- Love dogs! - The role can be stressful at times, but our love for dogs means that we can keep our focus on what we are trying to achieve - that every busy person can own a pup if they want!
What's in it for you?
- Competitive hourly rate!
- Various dental, medical, and vision benefits offered
- Genuine opportunity for growth that only a startup environment can provide!
- Free coffee and snacks available!
- Casual Dress Code
If you are interested in learning the ropes in a fun and fast paced start-up environment, please APPLY NOW and we will be in touch as soon as we can!
Associated topics: director, guide, guidance, lead, management experience, operations, operations manager, review, service manager, supervisor