Field Service Technician-BBT - Full-time / Part-time

Summary:Install and repair broadband communications system in compliance with company technical standards from consumer service to exterior tap locationsDuties and Responsibilities:Essential duties and responsibilities include but are not limited to those listed below:
Perform new connects, reconnects, disconnects, upgrades, downgrades and change-of-service
Install and relocate outlets
Install or remove converters and cable modems
Install interior and exterior wiring
Connect peripheral equipment
Train customers on proper use of equipment
Monitor, repair and record system, drop, and in-house leakage
Assure proper signal levels and picture quality
Identify causes of picture and/or signal degradation
Troubleshoot from consumer device to tap
Troubleshoot, repair and replace components from tap to consumer device
Assure system security by terminating unused ports and tag drops and locking pedestals
Take voltage measurements
Understand/apply FCC and NESC technical standards
Identify and report all incidents of noncompliance (FCC, NESC, OSHA and WOW standards)
Provide superior customer service
Complete all tasks to WideOpenWest quality standards
Maintain professional appearance and behavior at all times
Maintain excellent attendance
Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance
Replaces defective/damaged tap plates and installs new taps.
Troubleshoots/repairs problems between customer equipment and the RF of the optical node.
Tests, maintains, splices, repairs and replaces coax cable.
Installs rigid and semi-rigid coax cable (underground and aerial).
Troubleshoots/repairs problems with RF, AC, DC portion of forward and reverse plant for transmission levels, signal losses and other interference.
Performs routine balancing, aligning and adjustment of components and equipment used to amplify and process signals from output of the node.
Performs underground and aerial construction duties associated with CATV operations.
Tests coax cable using signal level meters, volt-OHM meters, spectrum analyzers and compares findings with documentation.
Performs network troubleshooting including ping test, trace routes and speed test.
Installs power supply and performs field engineering walkouts.
Other duties as assigned - which may include training other employeesRequirements:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Able to present technical information to a non-technical audience
Able to work independently
Able to accurately measure distances using tapes and other measuring devices
Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt OHM meter, sweep receiver, underground locator and TDR
Able to accurately maintain records, logs, reports, work orders, etc.
Able to operate office equipment, fax, copier, etc.
Able to handle escalations and time-critical issues
Able to read street maps
Able to work flexible hours as required, including evenings, weekends and on-call shifts
Must have a valid driver's license and good driving recordEducation/Experience:Position requires a high school diploma or equivalent. One to two years of experience in the broadband communication field preferred.Computer Skills:Basic computer skills are preferred, including internet and e-mail.Physical Demands/Working Conditions:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to work while standing most of the time
Ability to walk or work over all types of terrain, in all types of weather
Ability to carry tools and equipment
Ability to work in tight spaces while bending, twisting and reaching
Ability to carry, climb and operate extension ladder (approx. 28' & 75lbs)
Ability to differentiate between different sizes and colors of wires
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
Ability to work with small components
Ability to use close vision, peripheral vision and adjust focus
Ability to work in poorly vented areas such as attics, in extreme temperatures
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Physically able to work computer equipment and test equipment
Ability to work in environments that may contain dust, dirt, noise, insects and cleaning solutions
Ability to work safely near power lines and electrical equipment
Ability to drive Company vehicles in a safe manner
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position.Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Associated topics: breakdown, customer service, field service, field service technician, machine repair, maintenance, malfunction, repair, troubleshoot, upgrade