Operations Representative/ Customer Service - Full-time / Part-time

Vanguard Cleaning Systems of Central and Southern New Jersey is looking to hire an experienced Operations Manager / Customer Service Manager. This individual will be responsible for managing relationships with our customers, ensuring that our franchisees are delivering quality services within our customer base, as well as selling additional services to our customers on a monthly basis. Our Operations Representative will focus on providing individual unit franchisees with ongoing business support and certification programs and with facilitating account management with local small and mid-sized office locations within the region. It is a position that requires a high degree of professionalism and a service orientation. Successful Representatives focus on frequent communication with unit franchisees and are a resource for their businesses. They also play an active role in identifying and selling additional service needs such as floor cleaning and janitorial supplies among regional accounts. The office is looking for a results-oriented leader with excellent interpersonal, problem-solving, communication, and organization skills with a proven track record of customer service achievements. This is an excellent opportunity for someone with a strong customer service background, a solid track record of success and one who enjoys working in a fast-paced environment. Essential Functions * Uphold Vanguard Cleaning Systems standards for honesty and integrity * Maintain a regular and reliable level of attendance and punctuality * Prepare for franchise and account appointments * Travel to account locations throughout our region * Present to decision makers regarding additional/needed services * Utilize excellent problem-solving, communication and follow-up skills * Collaborate with Regional Office team members and Unit Franchisees Desired Experience/Skills * Minimum five years prior successful customer service or account management experience (i.e., B2B, services) * Excellent written and verbal communication skills * Strong listening skills and empathy * Effective time management skills Benefits include company cell phone and laptop. Health benefits and 401k plan available. The available position is with an independently owned and operated Vanguard Cleaning Systems Master Franchise. Vanguard Cleaning Systems, Inc. is not responsible for the content of any position listing by a Vanguard Cleaning Systems Master Franchisee.
Associated topics: answer, call, client service, customer care, customer service representative, help desk, phone call, service call, support specialist, trouble resolution