Helpdesk Technician (Woodbury, MN)

Self Esteem Brands, LLC the parent company of Anytime Fitness, LLC and Waxing the City, LLC, is seeking a Helpdesk Technician to join its highly successful team. At Self Esteem Brands, we offer a fun, fast-pace, inspirational environment. Look forward to work on Mondays! Regularly voted Best Places to Work in Minnesota , we offer a culture like no other. Position responsibilities: * Answer in-person, phone, & email requests for technology support * Responsible for documenting all requests and resolutions in the ticketing system * Collaborate with other technicians on difficult issues after basic troubleshooting is completed * Provide project support as necessary * Responsible for keeping an up-to-date inventory of all user hardware & software * Maintain an up-to-date skillset and certifications as directed * User administration in the phone system and end-user system support including the Outlook plug-in and desktop client support * Responsible for imaging and deploying user workstations as well as user software administration Job Qualifications: * Two-year degree in related field or one+ years of helpdesk experience preferred * Network+, A+, Sec+, or CCENT is preferred * Basic understanding of computer hardware, MS office applications, and TCP/IP networking is required * Highest standards of accuracy and precision; highly organized. * Articulate with excellent verbal and written communication skills * Ability to think creatively * Self-motivated contributor * Driven individual looking to better their career in the IT industry * Demonstrates ability to roll-up sleeves and work closely with team members
Associated topics: client, information technology, information technology support, support analyst, support specialist, technical support, technical support specialist, technician i, technician iii, technician iv