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in Portland, OR

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Hours Full-time, Part-time
Location Portland, OR
Portland, Oregon

About this job

Fulfillment Specialist - Portland Central Kitchen 35+ hrs/wk, Monday - Friday Salt & Straw is a small batch, handmade ice cream company based in Portland, Oregon. We take a lot of pride that our ice cream is a reflection of the local community, so our entire menu was written using local cream and collaborating with a cast of farmers, chefs, cheese-makers, brewers, and butchers from all over Oregon and California. Through our online ordering platform, we get to share the best that our neighborhoods have to offer all across the country. Our fulfillment and shipping department manages all outbound orders and works with customers to deliver our full shop experience to their inbox and their doorstep. This begins with efficient order processing and carries through with our personal service to connect with customers and help them feel taken care of. This position is a great opportunity to join a growing company and redefine what customers expect from a typically impersonal e-commerce experience to an interaction where they feel seen and heard. We re looking for a highly motivated, creative and organized Fulfillment Specialist who shares our vision, values, and love for ice cream to join our operations team based in Portland, Oregon. This position will be responsible for daily, multi-channel order processing and all associated planning, tracking, and customer communications. This person will provide stellar customer support and continuously fine-tune systems to better take care of customers and our team. Essential Duties and Responsibilities * Deliver exceptional customer service and sales support via phone and email * Respond to and manage all inbound email communication related to orders * Receive and answer customer inquiries and concerns, including requests for product information, online store policies, order tracking, issue resolution, and general information * Process all online orders * Accurately and efficiently process all internet ice cream orders through Salt & Straw s e-commerce platform * Ensure all orders ship on-time and as ordered by the customer * Report on online order statistics and data tracking * Track orders by SKU and communicate order volumes and shortages to Salt & Straw s production team * Compile sales and volume data for use by the Finance and Planning teams * Create and execute fulfillment plans for peak season shipping volumes * Fulfill internal shipping requests for inter-office, media packages, wholesale orders, business partner and other requested shipments * Coordinate and process orders for catering, events and other local pick-up orders * Complete donation fulfillment requests * Collaborate with the Purchasing team to source and test specialty shipping materials for one-off and continuous improvement projects * Track and report inventory levels for shipping materials * Liaise with individuals in other departments (e.g. Inventory, Production, and Marketing) as necessary in order to better serve customers. Skills and Qualifications * Strong oral and written communication skills * Ability to troubleshoot and resolve problems quickly, efficiently and creatively * Positive customer service mindset * Attention to detail and an eye for the needs of others * Exceptional organizational, follow-up and time management skills * Familiar with using web-based shipping applications and other web navigation * Prior consumer goods, e-retail or retail experience is a plus * 1-3 years prior full time customer service experience strongly preferred Benefits/compensation * Health insurance * Paid Time Off * Hospitality Training * Employee Assistance Program * Lots of free ice cream! * Competitive Wages and lots of Opportunity for Growth Our Values: * Make unbelievable ice cream * Be known for legendary hospitality * Generosity * Take care of each other * Carefully tend to profits and growth
Associated topics: dock c, handler, logistics agent, logistics engineer, logistics operation, logistics technician, palletizer, unloader, warehouse agent, warehouse support