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Customer Service Representative Analyst
| Hours | Full-time, Part-time |
|---|---|
| Location | Fort Worth, TX Fort Worth, Texas |
About this job
The following is a brief summary of the job description, but is not all encompassing of the requirements, tasks,&information for the position.
Provides prompt, accurate and courteous customer service for multiple lines of business to Policy Owners, Agents, and Healthcare Providers. This position requires superior telephone interaction skills. The incumbent treats all callers with kindness and professionalism, using a warm, customer-friendly, positive attitude.
Employee must meet department standards for attendance and timeliness, meet or exceed call goals of 375 calls per week and follow department policies and procedures.
Analyst must be able to read and interpret policy contracts including information about benefits, provisions, exclusions, limitations and waiting periods to help customers understand the products they have purchased. The individual must be able to understand and discuss claim status based on contract provisions; identify system errors or procedure errors based on contract provisions; and educate providers on the unique features of our innovative products. Other duties may be assigned.
QualificationsSkills
Required
Microsoft ExcelIntermediateAnalytical
IntermediateMicrosoft Outlook
Intermediate
Required
Detail OrientedCapable of carrying out a given task with all details necessary to get the task done well
Education
Preferred
Associates or better.
Some college or better.
Experience
Required
1-3 years:
Prior healthcare related customer service experience required
Preferred
Health claims processing experience a plus
Associated topics: agente de servicio al cliente, call center representative, client, client service, coordinator, csr, customer service associate, product support, representative, support