Desktop Support Engineer - Full-time / Part-time

Do you love IT and getting to work with amazing products and technologies? Do you enjoy being part of an amazing team? What about solving complex challenges, taking initiative, and delivering outstanding service to clients? If you answered yes to these questions and are looking for a great environment in which you can love what you do and advance your career, then we want to hear from you. We know there are a lot of IT Companies and MSP s out there to work for, but only one Tabush Group. We pride ourselves on having great clients, a truly outstanding team, and our amazing culture which includes values based on passion, care, and being relentlessly progressive. Our focus is and always has been to get better (our consistent growth has been a result of that). We are looking for a sharp, motivated, and fun-to-be-around Windows Desktop Support Engineer to join our team. The major technologies that you'll be working with include Windows 7-10 PC s (with a few XP s thrown in at random), all of the usual and some of the not-so-usual applications and peripherals, supporting network connectivity (Wired, WiFi, and VPN), Office 365 and some server roles, and most important of them all, delivering excellent customer care and support. At Tabush Group, we view our desktop support team as equals to our network support team; while the network team deals with servers and other in the closet technologies, the desktop team deals with people and their needs, which can sometimes be even more challenging. That s why we believe in hiring only the best people for our team, and treating them right. Some of the main responsibilities of the position include: * Handling client support tickets and meeting SLA s * Determining root cause of issues and applying preventative fixes * Educating clients on how to better utilize their systems and avoid problems * Making recommendations for improvements and changes in client environments * Working with third party vendors and partners to resolve client issues * Participating in after-hours on-call rotation schedule * Creating & maintaining documentation on client systems & processes Minimum 3 years in IT support is required, and experience in Managed Services is a big plus. Candidates must be team players with excellent written and verbal communication skills and have the ability to self-manage assignments and responsibilities, multi-task, and show initiative. This is a fast-paced (and really awesome) environment. Some of the benefits we offer include: * Competitive salary with annual bonus * Medical, dental, & vision insurance * 401(k) * Transitchek * Awesome office location & work environment with a staff lounge, TV, social outings & events * Water, coffee & espresso (several varieties), soft drinks, and snacks. Breakfast on Friday, and the occasional lunch, happy hour, and fun outings Here at Tabush, we love what we do, and that's why we're great at it. We want to hire someone who is not only great at what they do, but also loves doing it and will come into work every morning energized and excited. If you're up for the challenge, we want to hear from you. If we decide to bring you onto our team, we will make sure you have what you need to succeed. As we are a boutique service provider,
Associated topics: assistance, desktop, information technology analyst, network, pc, support analyst, support specialist, technical support, technical support specialist, technician i