Transportation Coordinator/Customer Service Specialist

Transportation Coordinator/Customer Service Specialist TWUSA Supply Chain Management is a 3rd Party Logistics operation in the DFW area experiencing fast growth with China-based customers and has an immediate opening for a transportation coordinator /customer service specialist. The position is an exciting opportunity to grow with the operation in a new business segment with enormous growth potential. The position will report to the Warehouse Manager. The ideal candidate is someone with the following characteristics: Reliable and responsive; executes as directed Willing to learn and strive for better results Honest and responsible Primary Responsibilities: Daily order management Making arrangements for LTL and FTL shipments; get quotes and schedule for pick-ups and deliveries Tracking statuses of troubled shipments, both LTL and parcel. This normally involves querying carrier websites and/or communicating with carrier reps. Assisting warehouse manager response regarding communication from the China Operations Team. Majority of the communication will regard outbound order status, but may involve other research such as inventory queries or filing claims with carriers for lost and damaged shipments Possible Future Responsibilities & Growth Converting routing guides and vendor compliance documents into warehouse tasks Managing transportation partnerships Forming company strategy on best shipping practices Skills and Qualifications: Some knowledge and experience in the logistics & transportation industry a must Some experience with warehousing and eCommerce a plus Ability to present facts and data in word documents and spreadsheets Chinese speaking or experience interacting with Chinese teams a plus Good phone communication skills High school diploma and above is required; College education preferred Apply Online Below
Associated topics: answer, call, call center, customer, customer care, customer service representative, guest, phone call, service call, trouble resolution