Internet Services Representative

The Internet Services Representative is responsible for providing world class customer service to all customers, both internal and external, ensuring their primary concerns are satisfied. What We Offer: * Competitive base salary and annual bonus. * Robust group benefits, including, but notlimited to medical, dental, long & short-term disability, and life insurance. * 401K plan with company match. * Annual paid time off, personal days, company holidays, plus work anniversary and birthday s off too. * Ability to impact key business decisions on a variety of products using data driven solutions. * The opportunity to collaborate with a variety individuals from the CEO to individual users. * A fun and innovative team culture that is driven to solve challenging business needs. * Generous dining reimbursement when you dine with any of our nationwide restaurant and bar clients. * Dedication to diversity in the workplace. Essential Duties and Responsibilities * Reads and responds to inquiries from members via email that include account updates, missing rewards, restaurant information, program details and bonus summaries. * Updates member records according to requests including updating email and mailing addresses, providing user name and password assistance. * Conducts research as needed to assist with missing rewards occurrences and restaurant participation. * Answer incoming phone calls from Rewards Network customers on an as-needed basis; assist with account questions and provide information about the Company s services. * Accurately categorizes member emails based on their subject matter. * Responds to Opinion Lab feedback on a daily basis. * All other duties as defined by management. Position Requirements * High school diploma or GED required * Three years of customer service experience required to respond to daily member inquiries * Ability to type 30 WPM * Experience using call center computer software * AS400 system experience preferred * Knowledge of Microsoft Office tools and internet search engines * Strong verbal and written communication skills needed to deal with various personnel both internal and external to the company in an effective and timely manner * Attention to detail Rewards Network is the leading provider of capital & marketing services to the restaurant industry and the premier provider of dining rewards programs to the largest loyalty brands in the U.S. We offer unique products that use advanced technology to bring diners to restaurant clients. Our employee s work hard knowing Rewards Network is focused on results in every aspect - from people and processes to our final product. In return, our employees receive autonomy to make decisions that affect the business, provide career satisfaction and financial rewards. Our culture is one of collaboration, accountability, and fun. Expectations are high, whether you re working in our corporate office nestled along the Chicago River, providing support to customers & clients from our Hollywood-based support center, or bringing value directly to clients in field sales. Join us; you ll find a respectful environment that empowers employees, embraces trust and collaboration, provides challenges, and promotes transparency in your daily work-life. Mission: For over 30 years, Rewards Network has worked to help restaurants grow. As the leading provider of capital and marketing products to the restaurant industry, we focus on bringing value to our clients every day. Most recently since 2014, we enhanced our leadership, technology, and sales teams, fostering a rapid open working environment, team collaboration, and innovation. Above all, we let data and informed experimentation drive our decision-making. And we ve only just begun.
Associated topics: call, client, client service, customer care, customer service, customer service representative, phone call, service call, service representative, trouble resolution