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Use left and right arrow keys to navigate
Hours Full-time, Part-time
Location Chicago, IL
Chicago, Illinois

About this job

The Help Desk Manager oversees the development,standardization, and management of all desktop infrastructures includinghardware, software deployment, images, and patching standards used throughoutthe enterprise. The Help Desk Manager will manage and maintain all help deskmanagement applications and personnel in a multi-state environment.

This position is responsible for setting desktopand PC software standards and reporting on these standards. Responsibilitiesalso include providing technical support to users, and the implementation ofsecure, stable desktop environments for workstations and network access.

Responsibilities:

  • Managesthe Help Desk staff members across multiple locations and prioritizes allrelated activities including, trouble tickets, acquisition projects,laptop/desktop upgrades, as well as other team initiatives.
  • Leadsand directs work related to installations, maintenance and repair on anycomputer related equipment that supports the business from laptops,desktops, communications equipment, printers, local area networks, widearea networks, any piece of computer related peripheral or software an enduser would be using.
  • Responsible formaintaining an inventory and the procurement of all desktop hardware forcorporate and micro sites. This includes, but is not limited to laptop,desktop, keyboard, mouse, printer, cell phone, broadband cards, Apple productsand monitors.

  • Leads the activitiesassociated with providing desktop services by identifying, prioritizing, andconfirming resolution of reported problems with desktops, laptops, printers,and peripherals.

  • Providesthe highest level of support on desktop/software problem incidents,including priority tickets and manages and resolves escalations.
  • Responsiblefor the protection of all desktops in the enterprise related to viruses,spyware, and/or malware.
  • Maintainssoftware licenses and asset management to ensure full compliance withdesktop standard.
  • TrainsHelp Desk Technicians and others.
  • Managesstrategic technology vendor partnerships and relationships. Responsiblefor researching new technology concepts and applying them in appropriatesituations.
Schedules may vary depending on business needs, and may entail working nights, weekends and holidays. Must be flexible to work outside departmental operating hours and extended work hours. Must be on call 24-hours, 7 days a week.

About our Company

We are a growingfranchise, supported by a Restaurant Support Center, located in Downers Grove,Illinois. As one of the largest Burger King franchises, we are dedicated toachieving customer satisfaction as well as providing career opportunities forour employees. As our Company grows, we look for employees who share ourpassion for achieving exceptional results. At Tri CityFoods, employees have an opportunity to contribute to the success of ourgrowing organization.

Benefits:

Weoffer benefits including medical and dental, vision, a savings and investmentplan and more.


Education and Requirements:


  • Bachelor s degree in a computer-related field (such as Computer Science or MIS),

  • 2-3 years experience managing in a Help Desk environment.
  • 5 years experience with Windows Operating Systems.
  • Previous restaurant management food service or related experience.
  • Strong knowledge of desktop operating systems and platforms, networking technologies.
    • Microsoft Office Suite, Windows XP/Vista/7.
    • Meulink, Radiant, Aloha and Panasonic (POS).
    • Solar Winds Ticketing System Systems.
  • Strong experience with software distribution and PC patch management.

  • Ability to centrally administer, install, and report desktop software versions and patch levels utilizing Microsoft Office Software on all desktops in the enterprise whether physically attached to the enterprise network or remote.

  • Excellent teamwork and interpersonal skills with the ability to communicate with customers, associates, vendors, and management.

  • Strong verbal and written communication skills. Must exhibit a high degree of patience for inexperienced computer users.

  • Strong project management skills, with experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors and vendors; ability to analyze project needs and determine resources needed to meet objectives.

  • Good technical problem solving skills with the ability to diagnose problems in person and through telephone contact.

  • Highly analytical with the ability to evaluate situations and provide sound solutions.

  • Experience with PC image creation, maintenance, and deployment.

  • Ability to train and mentor others on the team and work effectively as part of a multi-cultural team.


Associated topics: client, desktop, help, information technology, information technology analyst, information technology support, support specialist, technical support, technician ii, technician iv