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Customer Service Call Center
| Hours | Full-time, Part-time |
|---|---|
| Location | Fort Worth, TX Fort Worth, Texas |
About this job
Job Description:
A highly respected Law Firm in Fort Worth, TX is looking for entry level customer service/call center representatives to start immediately.
Pay Rate- $9. 50 - 9. 75/hr to start. This is a temp to hire opportunity and the company offers a raise after 6 months of employment and option to move to other positions dependent upon performance. Also offer great perks and monetary incentives on a regular basis.
Looking for candidates with a professional demeanor, strong computer and typing skills, with some experience working in a corporate/office setting.
Title: CSR
Department: Call Center
Essential Job Duties:
Observe rules governing privileged communications and confidential information.
Answer a high volume of calls in a fast paced environment, while delivering quality service and creating a positive caller and co-worker experience.
Professionally handling calls ensuring issues are resolved promptly and thoroughly.
Utilize the AS400 and Vertical Wave phone system on a daily basis with accuracy and efficiency.
Adhere to strict service standard requirements.
Review call logs daily and self-report any matters that were mishandled to management.
Perform a variety of administrative tasks, including but not limited to, send messages to appropriate staff and attorneys, maintaining a daily call log, etc.
Maintain regular and punctual attendance.
Other related duties as directed to meet the ongoing needs of the organization.
Secondary Job Duties
Special projects as needed.
Physical Requirements
Ability to remain seated for extended periods of time.
Attendance
8:15am - 5:00pm
Working hours: Mon-Friday 8am-5pm
Skills:
Education/Experience/Skill Requirements:
- Bilingual in Spanish a huge plus!!
-High school diploma or equivalent.
-Minimum of one year experience in a service environment dealing with the public.
-Accurate and proficient typing skills (35 wpm).
-Positive/upbeat and helpful.
-Strong customer service skills/focus with demonstrated composure, ownership and professionalism.
-Ability to handle confidential information.
-Ability to communicate clearly, concisely and with good grammar (both verbal and in writing) so that callers are able to easily understand.
-Active Listening Skills: Giving full attention to what callers are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Ability to emphasize with callers in appropriate situations.
-Willing to ask for direction, collaborate and work in a team setting.
-Ability to learn and apply new information in a fast paced, changing environment.
-Ability to follow instructions and work within policies and procedures and deadlines.
Associated topics: associate, call center associate, call center representative, call center specialist, clerk, client, client service, customer service, rep, service