Warranty Administrator - Full-time / Part-time

A high-profile, automotive dealership in the West Palm Beach area is looking for a detail-oriented Warranty Administrator to join their team. To learn more about what it's like to work at a world-class dealership that treats their employees like family, apply today! SUMMARY The Warranty Administrator is responsible for reviewing and completing warranty claims. This includes preparing, recording, reconciling warranty claims and submitting them to the appropriate party. Benefits: * Opportunity for internal promotion and career growth with dealership * 401(k) with company match * Various benefits including voluntary short and long term disability, dental, health, vision, medical * Work fun environment with a positive and support leadership * Paid vacation * Paid holidays * State-of-the-art facility * Latest technology and amenities for both our customers and employees to enjoy Responsibilities: * Process all claims by next business day following RO close date * Handel and resolve all claim corrections and charge-backs * Establish and maintain relationships with the manufacturer's designated warranty representatives * Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures * Analyze problems, identify trends and develop strategies for maximizing claim process * Flag the technicians for the hours earned on the service they performed * Check each repair order against the vehicles service history to avoid duplicate claims * Provide a weekly report to the service manager regarding claim status * Report any fraudulent manipulation of warranty claims * Provide parts manager with updated parts listing on a weekly basis * Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs * Assist service consultants in closing all open warranty RO's * Assist service consultants and technicians with any warranty questions * Assist with special projects, audits and reports as requested * Review and manage all aging schedules and reports * Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc. * Attend warranty training courses as needed Requirements: * Two years of experience in a Warranty Administrator at an automotive dealership * High school diploma or the equivalent * Ability to effectively communicate verbally and in writing * Ability to confront and resolve difficult customer service situations * Demonstrated customer service skills * Ability to read and comprehend written instructions and information * General knowledge of automotive parts and vehicle mechanical operations All applicants must pass pre-employment testing to include background checks and pre-employment drug test. We are an Equal Opportunity Employer (EOE).